Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.



As a Senior Process Excellence Associate , you will be demonstrating a strong set of project management skills to help support the business in the planning, management, and execution of marketing campaign projects. Your role plays a crucial role in driving speed to Market by ensuring that our project management processes, methodologies, and tools are in place to support the organization. As a Project Manager, you will lead assigned marketing projects from inception to completion and collaborate with key stakeholders to create and maintain visibility into marketing initiatives. You will identify milestones and schedule deadlines considering production timeline and will work closely with channel and department leads to identify necessary skills and resources for successful project completion. As system administrator, you will be responsible for the monday.com system and infrastructure, such as SSO, App integrations, workflows, automations, and monday.com marketplace apps.

The Process Excellence team provides project management expertise, process improvements, and change management to the Marketing organization. The Process Excellence Senior Associate plays a pivotal role in driving operational efficiency, quality, and continuous improvement within the organization and is responsible for ensuring the successful administration of Marketing's monday.com instance. The ideal candidate will have a proven track record administering monday.com with a demonstrated mindset of operational excellence, change management, and a focus on continuous improvement.

Responsibilities:

Manage multiple detailed project plans in the designated project management tool

Quickly identify issues and develop effective solutions

Prioritize tasks and manage time effectively to meet deadlines

Anticipate potential risks and develop strategies to mitigate them

Make informed decisions that benefit the project and the team

Ensure all aspects of the project are thoroughly planned and executed

User Management:

?add, remove, and manage users, including assigning custom roles and working with IT to provision

Account Governance:

?set up account permissions and manage access to features on the Enterprise plan

Security Management:

?oversee security settings and ensure the account is protected

Billing Management:

?manage subscriptions and billing information

Workflow Design:

?develop and customize monday.com workflows to meet specific org needs

Performance Review and Analysis:

?receive user feedback and propose enhancements to align with evolving organizational objective and surface issues that arise to enhance system performance, scalability, and reliability

Requirements:

4+ years of work experience

a working knowledge of monday.com or knowledge as administrator of another project management system (Asana, Trello, Smartsheet, etc.)

Adaptability:

flexibility, adjusting plans as needed to accommodate changes

Communication:

excellent verbal and written communication skills and strong attention to detail

Interpersonal skills:

ability to effectively communicate with stakeholders and explain technical concepts in non-technical terms

Team player:

contribute independently and as a team member to the formulation and execution of monday.com strategies aligned with Marketing objectives

Detail-oriented:

maintain comprehensive documentation of monday.com, procedures, and best practices

Responsive:

respond promptly to monday.com incidents, perform root cause analysis, and implement preventive measures to minimize the likelihood of recurrence

Proven ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success

PMP certification preferred or experience working with project management methodologies such as Lean Six Sigma or Agile

Consistent use of logical judgment when making daily decisions about assignment activities

High tolerance for ambiguity and an ability to work cooperatively and forge relationships across multiple functional organizations

Excellent analytical and critical thinking skills, with the ability to analyze complex business processes, identify improvement opportunities, and develop practical solutions



About athenahealth

Our vision:

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients -- powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:

Our talented employees -- or athenistas, as we call ourselves -- spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces -- some offices even welcome dogs.



We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.



In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here:

athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity