Job Description

Key Responsibilities

• Review, verify, and process insurance applications, renewals, endorsements, and cancellations for Property & Casualty (P&C) policies.
• Handle claims documentation and first notice of loss (FNOL), ensuring timely and accurate submission.
• Interact with brokers, underwriters, and customers to obtain required details and resolve queries.
• Maintain up-to-date records in insurance systems and databases.
• Ensure compliance with company guidelines, client SLAs, and regulatory standards.
• Perform quality checks and ensure zero defects in policy/claim documentation.
• Support team leads in achieving process metrics such as TAT (Turnaround Time), accuracy, and customer satisfaction scores.
• Collaborate with cross-functional teams to handle escalations and process improvements.

Requirements
Required Qualifications & Skills

• Bachelor's degree (any discipline, preferably commerce, business, or finance).
• 0-3 years of experience in insurance processes (P&C / General Insurance preferred).
• Knowledge of insurance terminology, policy lifecycle, and claims process will be an added advantage.
• Strong attention to detail and ability to work with large volumes of data.
• Proficiency in MS Office (Excel, Word, Outlook) and comfort working on insurance systems.
• Good communication skills (verbal and written) to interact with internal teams and clients.
• Ability to work in a fast-paced environment and meet deadlines.

Key Competencies

• Analytical thinking & problem-solving
• Process orientation & accuracy
• Customer service mindset
• Team collaboration
• Time management & multitasking

Benefits
Compensation & Benefits

• Competitive salary based on experience and skills
• Performance-based incentives
• Health and insurance benefits as per company policy
• Learning & development opportunities in insurance domain

Skills Required