Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Senior

Process Associate, Master data Management

In this role, you will be responsible to perform day-to-day operations while maintaining SLAs i.e. Turn Around Time and Accuracy. Solving queries related to Master data within the customer, pricing, or material domains. This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in SAP MDM- customer, pricing, or material master. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities

Follow defined standard operating processes and procedures for all deliverables

Take ownership of performance against all the assigned Master data processes and key categories

Accountable for the quality and accuracy

Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)

Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)

Ensure that all the feedback and the learning from client is documented and applied to the master data procedures to improve accuracy (Baseline the learning)

Be responsible for maintaining the SLA of each period and the delivery performance

Ensure that all the reports are maintained and published on time

Maintain Customer, Pricing and Material master data in SAP as per business input and SOP

Basis understanding of SAP MM & SD module commercial structures and Category/Product Hierarchies

Highlight and take appropriate help from the Lead on SOP deviations or issues

Raise incident tickets to the relevant helpdesks when there is an issue

Participate in idea generation and improvement activities

Comprehend incoming and outgoing data flows for SAP master data

Comprehend, explain and enforce master data creation and change processes.

Update /maintain the departmental procedures (SOP's) tools, and metrics for the master data team

Ensure all Data Quality KPIs (Key Performance Indicators) are met

Ensure that the company's master data business rules, policies and procedures are adhered to

Support special projects as needed

Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies

Align data management processes in the business' value chains and process areas

Have a continuous improvement mind set and support improvement projects from data perspective

Qualifications we seek in you!

Minimum Qualifications

Any Graduate / bachelor's degree

Great at communication, collaboration (verbal and written)

Understanding of SAP ERP or relevant experience

Preferred Qualifications/ Skills

Good customer handling skills

Advanced use of MS Office (Excel, PowerPoint, Word)

Ability to define & solve problems, Collect Data, Establish facts

High Energy Level

Work with business units and process experts to resolve master data issues

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Process Associate


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 17, 2025, 2:21:47 AM


Unposting DateJan 16, 2026, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time