Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Process Associate, Master Data Management- Customer Master
In this role, you be part of the iOps Services team, handling a team and reporting to the manager of MDM. The Data Analyst will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in SAP MDM- Customer & Vendor master
Responsibilities
Follow defined standard operating processes and procedures for all deliverables (processes)
Take ownership of performance against all the assigned Master data processes and key categories
Accountable for the quality and accuracy
Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
Ensure that all the feedbacks and the learning from the home, office, client, field etc. is documented and applied to the master data procedures to improve accuracy (Baseline the learning)
Be responsible for maintaining the SLA of each period and the delivery performance
Ensure that all the reports are maintained and cleared on time
Maintain Customer and Vendor master data in SAP as per business input and SOP
Highlight and take appropriate help from the Lead on SOP deviations or issues
Raise incident tickets to the relevant helpdesks when there is an issue
Participate in idea generation and improvement activities
Comprehend incoming and outgoing data flows for SAP master data
Comprehend, explain, and enforce master data creation and change processes.
Good knowledge of governing policies around Customer and Vendor data as per the area of work
Update /maintain the departmental procedures (SOP's) tools, and metrics for the master data team
Ensure all Data Quality KPIs (Key Performance Indicators) are met
Ensure that the company's master data business rules, policies and procedures are adhered to
Support special projects as needed
Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
Align data management processes in the business' value chains and process areas
Qualifications we seek in you!
Minimum qualifications
Education: Bachelor's degree
Relevant experience in SAP Master data for Customer and Vendor master with a FMCG organization
Should have good knowledge of Customer and Vendor data requirements
Preferred qualifications
Advanced use of MS Office (Excel, PowerPoint, Word)
Understanding of SAP FI/CO commercial structures is an advantage
Ability to define problems, collect data, establish facts
Great at communication, collaboration
Project management skills desired
Flexible, organized, multi- task team player
Have a continuous improvement mind set and support improvement projects from data perspective
Analytical, Problem Solving, Excel, Good Communication, able to work individually
Work with business units and process experts to resolve master data issues
High Energy level
Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.