Job Description

Job ID: 36150 | Location: Airoli, Maharashtra, India

At Clariant we are pushing boundaries in specialty chemicals and we invite you to join us on our journey. We encourage and expect high performance and we strive for excellence in all that we do. We support and provide you the flexibility and the experience you need to succeed. We foster a diverse, dynamic environment and an open and respectful culture. We firmly believe that every single person adds a unique element to the mix that is Clariant. Because the magic underlying our scientific innovations is our people. And because you are precious to us.
To provide effective demand servicing to customers. Ensure effective communication to customers (internal /external) on status of supply and availability of material.

What will you be doing?

Order Management

• Sales order processing (create, change, reject) of all order types upon rule set provided by the principal
• Responsible for CSD activities
• Close interaction with Sales, Affiliates and Agents
• Release incl. SAP delivery creation, monitor and check open Sales orders
• Sales orders (L/C, delivery block, pricing, export licence, bottleneck product, Pop-up handling)
• Review periodically of pending orders co-ordinate with BU for suitable action
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order
• Ensure timely deliveries to customers and improving delivery performance ratings
• Handles paperwork requests: COA, SDS, TDS, COO, NAFTA cert., ISO cert

Communication

• Close interaction with Marketing, Sales, RO, Affiliates and Agents
• Timely communication to the customer on their order position on update supply / availability
• Co-ordinate with Finance for getting SO released from Credit Block
• Co- Ordinate with SCM/TSD for ensuring timely availability of material to meet supply deadlines
• Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
• Transport Manager, Order Fulfiller, Credit Management)
• Give feedback on order status and handle issues and claims
• Proactive information of all involved parties
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order
• Communicate with different group functions towards prompt response to Customers

Service Level Agreement

• Achieve 100% delivery performance with customers
• Achieve 100% delivery performance with key customers
• Strictly follow FIFO system for FG supplies.
• Monitor the pending orders & pruning of orders more than 3 months old
• Monitor pending orders.
• Aviation coverage 24/7 during season

Complaint Handling

• Capture customer complaints / complaint notifications in QNS system
• To initiate QNS process against customer returns for wrong supplies / Wrong Price / Logistic issue
• Arrange to issue debit/credit note to customer

Coordination

• Communicate with customers (internal/external), Affiliates, Transport, Order Fulfiller, Credit Management
• Feed back to the customer, OC /Dispatch information, Status of the order
• Initiate new Customer creation request

ISO Compliance

• Ensure adherence to internal and external guidelines as per ISO
• Implementation of quality / continuous improvement
• Review of SOP and WI

What do we expect?

Education:

• BA/ B Sc/B Com degree or equivalent in related field

Business experience:

• 3-5 years relevant experience in Customer Service.
• Working experience with an captive or outsourced shared service center
• SAP SD module experience
• Quality experience in operational order execution and good understanding of the OTC process

Additional Qualifications:

• Proficiency in MS-Office, General knowledge of SAP

Whats in it for you?

• Be part of an amazing international team, who will be there to support you.
• A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies.
• Long term opportunities.

Clariant is a focused, sustainable, and innovative specialty chemical company based near Basel in Switzerland. Last year recorded CHF 3.8 billion in sales for its continuing businesses, harnessing the talents of its 13 000 employees across 40+ countries. Clariant's portfolio is optimized for future growth, with a focus on three business areas: Care Chemicals, Catalysis and Natural Resources. We believe that our growth is all about our customers and their success. Investment in innovation capabilities and developing an inspiring environment for courageous and determined minds are therefore key to reaching our goal. Join us and help create through chemistry for customers all over the globe. [Not translated in selected language]

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