Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

-

Senior

Process

Associate

, Fraud Investigator

We are

seeking a high-judgment individual to join us as an Investigator

-

responsible for evaluating transactions to help protect our client's global customer base, brand reputation, and profitability, all while delivering a best-in-class customer experience. This role requires fluency in English and supports both global operations and the UK business. Ideal for

g

raduates with a passion for analysis and problem-solving.

Tenure: 6 months

Responsibilities

Analyze and investigate suspicious transactions to detect potential fraud patterns

.

Communicate professionally with internal teams and external customers via phone and email.

Handle more complex investigations with minimal supervision.

Mentor junior team members and support training initiatives

Maintain site quality and compliance with client policies and guidelines.

Escalate unresolved cases appropriately and ensure proper documentation

.

Achieve weekly productivity and quality standards for investigations.

Experienced in the internet space and capable of succeeding in a fast-paced team environment.

Work flexible

hours

including

weekends

as needed

.

Q

ualifications

we

seek

in you!

Minimum Qualifications

R

elevant experience in fraud investigation or customer service.

Bachelor's degree

English

Language

proficiency

Score

- B2.2

R

elevant experience in fraud investigation or customer service.

Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

Excellent

problem-solving

skills

Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.

Demonstrated ability to analyze problems logically

Self-disciplined, diligent, proactive and detail oriented

Strong organizational skills

Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency

Demonstrated ability to exceed expectations

regarding

performance and individual contribution

Demonstrated analytical and

problem-solving

skills, including the ability to recognize non-obvious patterns

Ability to

maintain

high levels

of confidentiality and data security standards

E

xperience with Microsoft Office, including Outlook, Word, and Excel

Passionate commitment to

support our client's

emergence as the world's most customer-centric company

Preferred

Q

ualifications

/ Skills

Knowledge of

additional

European languages

Experience in fraud prevention

or risk analysis domains

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications

and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobSenior Process Associate

Primary LocationIndia-Hyderabad

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 24, 2025, 8:18:47 AM

Unposting DateOngoing

Master Skills ListDomain

Job CategoryFixed Term