Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of - Senior Process Associate, Fraud Investigator
We are seeking a high-judgment individual to join us as an Investigator - responsible for evaluating transactions to help protect our client's global customer base, brand reputation, and profitability, all while delivering a best-in-class customer experience. This role requires fluency in English and supports both global operations and the UK business. Ideal for graduates with a passion for analysis and problem-solving.
Tenure: 6 months
Responsibilities
Analyze and investigate suspicious transactions to detect potential fraud patterns.
Communicate professionally with internal teams and external customers via phone and email.
Handle more complex investigations with minimal supervision.
Mentor junior team members and support training initiatives
Maintain site quality and compliance with client policies and guidelines.
Escalate unresolved cases appropriately and ensure proper documentation.
Achieve weekly productivity and quality standards for investigations.
Experienced in the internet space and capable of succeeding in a fast-paced team environment.
Work flexible hours including weekends as needed.
Qualifications we seek in you!
Minimum Qualifications
Relevant experience in fraud investigation or customer service.
Bachelor's degree
English Language proficiency Score - B2.2
Relevant experience in fraud investigation or customer service.
Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem-solving skills
Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
Demonstrated ability to analyze problems logically
Self-disciplined, diligent, proactive and detail oriented
Strong organizational skills
Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
Demonstrated ability to exceed expectations regarding performance and individual contribution
Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns
Ability to maintain high levels of confidentiality and data security standards
Experience with Microsoft Office, including Outlook, Word, and Excel
Passionate commitment to support our client's emergence as the world's most customer-centric company
Preferred Qualifications/ Skills
Knowledge of additional European languages
Experience in fraud prevention or risk analysis domains
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.