At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI
, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that delivers
lasting
value for leading enterprises
globally.
Through our
deep business knowledge, operational excellence, and
cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation
,
our teams
implement
data, technology, and AI
to
create tomorrow, today.
Get to know us at
genpact.com
and on
LinkedIn
,
X
,
YouTube
, and
Facebook
.
Inviting applications for the role of
Senior
Principal
Consultant
-
UiPath
Support
In this role, the Support Developer will take part in RPA production bot maintenance, enhancement, and support activities for Robotics solutions, meet the Incident SLA, and work as per defined Support process & Practices.
Responsibilities
Supporting
UiPath
RPA platform.
Experience in
ServiceNow ,
similar ITSM tools.
ITIL certifications preferred.
End user issue analysis
. ,
follow up and provide resolution.
Co-ordinate end to end written response between internal teams and clients externally.
Off shore
support with rolling
shift
.
Managing the tickets &
ensure
SLAs are met.
Experience in web application support experience in a technical/functional support environment.
Experience troubleshooting web applications and strong hold on SQL (SQL Server).
SQL knowledge, and ability to run queries.
Excellent understanding of how web applications work.
Excellent technical and analytical skills.
Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a proactive environment.
Must excel in a fast-paced, agile environment where critical thinking and excellent problem-solving skills are
required
for success.
Innovative thinker who is positive, proactive, and readily embraces change.
Ability to handle clients professionally during all interfaces.
Excellent written and verbal communication skills.
UiPath
Platform Support i.e., UiPath installation and Orchestrator management
AWS Skills
Python
Power Shell
Network skills
Qualifications we
seek
in you!
Minimum qualifications
Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software- UiPath
Understanding of Robotics process automation tool
UiPath
Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
Willingness and ability to blend business analysis with the hands-on configuration of automated processes in
the Automation
Software Products.
Good communication
skills with the ability to present technical details to a non-technical audience.
Ability to talk to the client and get the Business Requirements
Performs code reviews. Communicates and enforces coding standards
Preferred qualifications
Certification in leading RPA Products e.g.,
UiPath,
Automation Anywhere or Blue Prism certifications
VB script and Macro experience
Incident management
Familiarity with service management tools like JIRA and ServiceN
ow
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. JobSenior Principal Consultant
Primary LocationIndia-Chennai
ScheduleFull-time
Education LevelHigher Degree
Job PostingJul 10, 2025, 2:51:50 AM
Unposting DateJan 6, 2026, 6:51:50 AM
Master Skills ListDigital
Job CategoryFull Time
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