Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Principal Consultant- Technical Architect, Field Service Lightning!
A Salesforce FSL Architect must possess broad knowledge across multiple development platforms and draws on their skills and experience to assess customer requirements and architecture in order to design secure, high-performance technical solutions that maximize the potential of the Salesforce platform
Responsibilities:
This role requires a technical powerhouse capable of blending high-level architectural strategy with deep-track engineering in Apex, LWC, and Salesforce Field Service (SFS).

• End-to-End Architecture: Design scalable technical solutions that integrate Core CRM (Sales/Service Cloud) with FSL, ensuring a unified data model across the enterprise.
• FSL Engine Optimization: Architect and fine-tune the SFS Dispatcher Console, scheduling policies, and optimization recipes to maximize workforce efficiency.
• Advanced Engineering: Lead the development of complex Apex frameworks, asynchronous processing, and high-performance Lightning Web Components (LWC).
• Technical Governance: Establish coding standards and design patterns, performing rigorous code reviews to minimize technical debt and ensure 85%+ test coverage.
• DevOps & Release Management: Understand the CI/CD pipeline (e.g., Copado, GitHub Actions) to manage complex deployments across multi-tier sandbox environments.
• Strategic Advisory: Serve as the subject matter expert for stakeholders, providing "Point of View" (PoV) documents on SFS product roadmap alignment and "Build vs. Buy" decisions.

• Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security, business process mapping, integrations plan, environment plans, risks and mitigation plan, boundaries and responsibilities definition of each stakeholder.

Qualifications we seek in you!
Minimum qualifications:

• B.E or B.Tech or MCA
• Relevant experience in Salesforce Field Service (SFS)
• Strong understanding of Salesforce FS architecture and components.
• Experience with web development technologies such as HTML, CSS, JavaScript, and Apex.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Salesforce certifications are a plus.
• Must have integrations experience with different tools and technologies using middleware or point to point.
• Excellent understanding of design patterns, enterprise architectural patterns and enterprise integration patterns.
• CI/CD exposure is a must.
• Excellent skills in large data volume applications and security aspects.
• ArchiMate is an additional advantage.

Preferred qualifications

• Salesforce PD II, Sales Cloud, Service Cloud and Marketing Cloud Certifications etc...

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required