Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for
clients
. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and
expertise
in data, technology, and AI.
Inviting Applications for
the role of
Senior
Principal Consultant -
Solution Architect -
Service Now
In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams
Responsibilities
Provides
technical leadership to the
team
Creates and
maintains
a detailed view of the existing
architecture
Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
Ensures technical governance
process
and policies are being adhered to.
Provides
architectural controls to ensure the correct technical solutions are used when delivering business solutions.
Creates and
maintains
a detailed view of
integrations
Creates and
maintains
a Technical Implementation Roadmap.
Resolves technical escalations, including responding to
defects
Participates in process
workshops
Works closely with client enterprise architecture team and client ServiceNow Teams
Periodically Reviews Configuration to ensure Platform
health
Assesses instance health (performance, manageability, usability,
scalability, upgradability
, and security) by conducting ServiceNow Health Scan
Reviews design and code per sprint to ensure
quality
Provides
hands on
assistance
with the detailed design and implementation approach of selected projects.
Ensures design is within the boundaries of Licensed
modules else
communicates
changes in license to the client.
Maintains expert knowledge of the ServiceNow platform, products,
capabilities,
and ecosystem.
Assists
in migrating configuration across
instances
Support COE in continuous development of training paths for professional advancement.
Contribute to ongoing definition of best development and solution practices.
Lead training workshops as
means
to spread experiences gained across the practice.
Qualifications we
seek
in you!
M
inimum
Qualifications
Certified System
Administrator
(CSA)
plus
one
Mainline
certification
(CSM / HRSD/ITSM/
GRC etc.
)
Excellent
c
ommunication Skills
for c
lient facing
roles.
Hands on Experience
on Projects
IT Graduate
Preferred Qualifications/ Skills
B.Tech
/ MCA
/
M.Tech
/ BSc (Comp
uter
)
/ B.E.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit
www.genpact.com
. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants
are not required to
pay to
participate
in our hiring process in any other way. Examples of such