Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting Applications for the role of Senior Principal Consultant - Solution Architect - Service Now
In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams
Responsibilities
Provides technical leadership to the team
Creates and maintains a detailed view of the existing architecture
Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
Ensures technical governance process and policies are being adhered to.
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
Creates and maintains a detailed view of integrations
Creates and maintains a Technical Implementation Roadmap.
Resolves technical escalations, including responding to defects
Participates in process workshops
Works closely with client enterprise architecture team and client ServiceNow Teams
Periodically Reviews Configuration to ensure Platform health
Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
Reviews design and code per sprint to ensure quality
Provides hands on assistance with the detailed design and implementation approach of selected projects.
Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
Assists in migrating configuration across instances
Support COE in continuous development of training paths for professional advancement.
Contribute to ongoing definition of best development and solution practices.
Lead training workshops as means to spread experiences gained across the practice.
Qualifications we seek in you!
Minimum Qualifications / Skills

• Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM).

Experience on S2P, FSO dispute, Service mapping would be preferred.

• Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features.
• Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.
• Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery.
• Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects.
• Skilled in implementing CMDB, discovery, event management, and service mapping.
• Proficient in preparing high-level design (HLD) and low-level design (LLD) documents.
• Experienced in enabling new features as ServiceNow introduces them.
• Continuously upskill knowledge on ServiceNow features released with each update and patch.
• Ensure designs align with business requirements, maintainability, performance, and overall instance health.
• Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.
• Excellent communication skills for client-facing roles.

Preferred Qualifications/ Skills
B.Tech / MCA / M.Tech / BSc (Computer) / B.E.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.