Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting Applications for the role of

Senior Principal Consultant - ServiceNow!

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

Floor Designer / Space Planner:

Designs and optimizes physical space layouts for functionality, aesthetics, and safety (e.g., offices, commercial, industrial). This involves using Computer-Aided Design (CAD) or Building Information Modeling (BIM) software to create detailed diagrams and floor plans, managing space allocation, and

planning for

moves, adds, and changes (MAC).

Smart Assessment:

Utilizes data from Internet of Things (IoT) sensors and connected devices to collect real-time data on space usage, occupancy levels, and environmental conditions (e.g., air quality, temperature). This enables proactive management and data-driven decision-making.

Scripting:

Involves using programming languages like SQL, Python, or R to automate data collection/cleaning, perform advanced analysis, or customize software tools. This helps streamline workflows and integrate various systems.

Dashboard and Reporting:

Translates complex data into actionable insights using data visualization tools like Power BI or Tableau. This person creates intuitive dashboards and generates reports on key performance indicators (KPIs) such as space utilization, energy consumption, and maintenance backlogs for stakeholders and management.

Integration:

Connects various systems (e.g., Building Automation Systems, Energy Management Systems, Human Resources systems, and facility management software) to ensure seamless data flow and a unified view of operations. This often involves using APIs for bi-directional data transfer.

Identify and Evaluate Risks

: Systematically identify and evaluate potential hazards and risks affecting the organization across various domains (e.g., information security, finance, health & safety, projects).

Develop Mitigation Strategies

: Create and implement robust risk mitigation strategies, action plans, and controls to reduce identified risks.

Conduct Assessments and Audits

: Perform regular risk assessments, audits, and analyses, which may involve using specific tools or methodologies (e.g., Job Risk Assessment (JRA) or Job Safety Analysis (JSA).

Ensure Compliance

: Monitor and ensure compliance with regulatory requirements, industry standards, and corporate policies.

Report to Management

: Prepare comprehensive reports and present risk assessment findings and recommendations to senior management and stakeholders.

Collaborate

: Work with various departments (IT, operations, finance, etc.) to address risk management issues and foster a risk-aware culture.

ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.

Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.

Experience working with Agile teams, methodologies, and tools in a virtual environment.

Experience of ServiceNow solution Implementation (configuration and customization) experience

Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.

Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

Experience in architecting, solutioning, implementation and configuration of Financial Service Operation

Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.

Strong understanding of ITIL and Service Management frameworks

Qualifications we seek in you!

Minimum Qualifications

Experience in ServiceNow IRM implementation*

Experience in working in IRM domain out of which some experience in the role of

IRM Architect

Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators.

Excellent customer facing skills

Should have worked extensively on ServiceNow Integrations with other external systems

Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.

ServiceNow Certified Implementation Specialist - IRM

Certified Implementation Specialist - Risk and Compliance.

Certified Implementation Specialist - Vendor Risk Management

Understanding of various regulations like GDPR, ISO etc. (Good to have)

Preferred Qualifications/ Skills

B.Tech

/ MCA /

M.Tech

/ BSc (Computer) / B.E.

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Principal Consultant


Primary LocationIndia-Hyderabad


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 14, 2026, 11:05:15 PM


Unposting DateOngoing


Master Skills ListDigital


Job CategoryFull Time