Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

Inviting Applications for

the role of

Senior

Principal

Consultant - Service Now

Tech Lead

In this role, you will be the technical owner and manage a team of developers, assign their

tasks

and

provide

technical guidance as needed.

Responsibilities

You are the

technical

owner and

m

anage a team of

developers,

assign their

tasks

and

provide

technical guidance

as needed

.

Mentor and lead a team of developers.

Participate in requirement discovery with clients, d

esign and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

Reviews design and code per sprint to ensure quality

.

C

reation and customization of complex workflows and custom workflow activities.

Coordinate

with Client, Architects

, Business

Analysts,

and developers to translate

b

usiness requirements to

t

echnical requirements and

development

tasks.

Contribute and

review

user stories.

Build and

maintain

technical

documentation

.

Monitor health,

usage,

and overall compliance of ServiceNow and its applications

Develop a keen understanding of the products we implement and client business.

Provide production support and be able to resolve problems under pressure.

Assists

in

project

estimation

.

Participate in regular Knowledge Transfer sessions with ServiceNow Developers

Stay current with new and updated capabilities of the ServiceNow Platform

Coordinate upgrades to Production and Sub-Production instances

Coordinate sub-production testing, evaluation, and regression remediation

Participate in blueprinting workshops and contribute with documentation and effort estimation.

Support COE in continuous development of training paths for professional advancement.

Contribute to ongoing definition of best development and solution practices.

Lead training workshops as

mean

to spread experiences gained across the practice.

Qualifications we

seek

in you!

Minimum Qualifications

Relevant

experience ServiceNow Development

Demonstrate prior experience in leading client projects

as a

technical

lead

.

Certified System Administrator (CSA) plus one

m

ainline

Implementor

certifications (CSM / HRSD/ITSM/

GRC etc.

)

Strong hand-on e

xperience in Java scripting,

debugging and d

eployment using update sets

for new applications,

enhancements,

and version upgrades

Hands-on Experience

working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists

, API's

, Service Portal

etc...

Excellent communication Skills for client facing roles.

Good management, analytic, problem solving & interpersonal skills

Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills

Knowledge of Azure Dev

O

ps/ TFS / Jira / Rally

Etc..

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit

www.genpact.com

. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training

.

JobSenior Principal Consultant

Primary LocationIndia-Pune

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 21, 2025, 5:53:49 PM

Unposting DateMar 20, 2026, 10:53:49 PM

Master Skills ListDigital

Job CategoryFull Time