Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Principal Consultant- Salesforce-FSL Solution Architect
A Field Service Lightning (FSL) Solution Architect is responsible for designing and implementing scalable Salesforce solutions for field service operations. This role requires deep expertise in Salesforce Field Service Lightning, Service Cloud, and technical architecture. Here are some key responsibilities
Responsibilities:
1. Requirement Gathering: Collaborating with stakeholders to understand business needs and translating them into technical specifications.
2. Solution Design: Designing and configuring Salesforce Field Service Lightning solutions to meet specific business requirements.
3. Implementation: Leading the implementation and deployment of Field Service Lightning solutions.
4. User Training: Providing training and support to end-users to ensure they can effectively use the system.
5. System Optimization: Continuously optimizing Salesforce processes to enhance efficiency and effectiveness.
6. Technical Support: Troubleshooting and resolving any issues related to Salesforce Field Service Lightning.
7. Documentation: Documenting processes, creating user guides, and maintaining detailed records of services performed.
Qualifications we seek in you!
Minimum qualifications

• B.E or B.Tech or MCA
• Salesforce Platform: Proficiency in Salesforce, including Service Cloud and Field Service Lightning.
• Configuration and Customization: Experience in configuring and customizing Salesforce solutions to meet business needs.
• Data Management: Knowledge of data management practices, including data migration and integration.
• Mobile Solutions: Familiarity with mobile solutions and applications for field service operations.
• APIs and Integration: Experience with Salesforce APIs and integration with other systems.
• Problem-Solving: Ability to identify issues and develop effective solutions.
• Communication: Strong verbal and written communication skills to interact with stakeholders and end-users.
• Project Management: Skills in managing projects, including planning, execution, and monitoring.
• Team Collaboration: Ability to work effectively with cross-functional teams.
• Customer-Focused: A customer-centric approach to ensure solutions meet user needs and expectations.

Preferred qualifications

• Certifications in Salesforce/Product Owner

Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required