Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Senior Principal Consultant,

Mulesoft

!

The Integration Manager manages the team that provides functional and technical expertise on the BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler as in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction project roles. This role will be part of the Global Applications Service Delivery team based in different locations across the globe.

Responsibilities

BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler Product Management overall accountability, including lifecycle management for services and products

Support, Influence and contribute with Leadership to define strategy for IT Solutions, in line with operational excellence strategies and Transformational programs and business capabilities strategies

Maintain awareness of industry directions for products and services in the BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler,

in order to

define new, cost-effective solutions or evolve existing solutions in an optimal manner.

Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance,

etc

)

Accountable for regular status updates to stakeholders on progress for all demands raised by Business

Development management with 3Rd Party vendors based on role model development excellence, with overall accountability on metrics for development

Escalation

point

for any business demands, working with his team and Business stakeholders to address, engaging all resources needed for solve this demand

Sustain the user community and develop the key users, functional

expert

and product

owners

network.

Engage and collaborate with other teams when is needed (for example: Platform, Database, Security, Processing, Deployment, Development, other BCF towers in ASD, etc.) to address Business needs

Collaborate with projects according to DT signature processes, including assign and facilitate Product ASD Co-Pilot for programs and projects

Budget management for all product

area

and functions.

Line Management of team, with coach and development as well responsible to assure resources knowledge on the business processes and development/projects techniques and methodologies

Role model agile behaviors & methods with customers and peers

High level for Customer satisfaction accountability

Contribute to HUB Talent Pipeline strategy

Ensure succession plan with the team

Qualifications we seek in you!

Minimum Qualifications

Bachelor or higher degree in Computer Science or Information Systems required.

IT Background

Strong BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler, preferred on FMCG (Fast Moving Consumer Goods) industry. Experience on Business areas will be a plus.

Understanding of the business operations processes

Experience in BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler experience or same functionality products and services, as service, development or projects.

ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus

Proven leadership and influencing experience with key stakeholders

Language: Fluent in English.

Preferred Qualifications/ Skills

Good communication, especially in English and interpersonal skills

Strong analytical and problem-solving skills

Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure

Hands on and "can do" attitude

Work as part of a

High

performance team to delivery end to end all demands from the customers and business

Proactive mindset to propose and seek opportunities of improvement internally and for the business

Agile and DevOps

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Principal Consultant


Primary LocationIndia-Hyderabad


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 23, 2025, 6:07:59 AM


Unposting DateOngoing


Master Skills ListConsulting


Job CategoryFull Time