Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Principal Consultant _Delivery Manager-MSD AX 365
The Dynamics 365 Functional Consultant SCM will be responsible for providing expert-level functional support, issue resolution, and continuous improvement within the client's Dynamics Supply Chain environment. This role involves working closely with business stakeholders, IT teams, and Microsoft support to ensure business continuity, performance optimization, and user satisfaction across all deployed modules.
The Delivery Manager will own end-to-end delivery of large-scale Microsoft Dynamics AX / Dynamics 365 Finance & Supply Chain programs across implementation, rollouts, upgrades, and managed services. This role requires a strong blend of ERP domain depth, program governance, stakeholder management, and financial ownership, ensuring predictable, high-quality delivery across global engagements.
Key Responsibilities
1. Delivery & Program Management
Own end-to-end delivery of Dynamics AX / D365 F&O programs (implementation, global rollout, optimization, AMS).
Manage multi-workstream ERP delivery covering Finance, SCM, Manufacturing, Commerce, and Integrations.
Ensure adherence to scope, schedule, cost, quality, and risk management KPIs.
Drive release planning, cutover strategy, go-live readiness, and hypercare stabilization.
2. Client & Stakeholder Management
Act as the single point of accountability for clients and internal leadership.
Manage CXO-level stakeholders (CFO, CIO, COO) and business process owners.
Lead governance forums: SteerCos, status reviews, risk & issue escalation.
Build long-term client trust and support account growth and renewals.
3. ERP & Solution Oversight
Provide delivery leadership for AX 2012 to D365 upgrade programs.
Oversee solution design across:
Finance (R2R, P2P, O2C)
Supply Chain, Manufacturing & Planning
Warehousing & Transportation
ISV solutions, EDI, Logic Apps, Azure integrations
Ensure alignment with Microsoft Sure Step / FastTrack / Agile methodologies.
4. Team & Vendor Management
Lead large onshore-offshore teams (Functional, Technical, Data, Integration, Testing).
Drive capacity planning, utilization, performance management, and mentoring.
Manage SI partners, ISVs, and third-party vendors.
Enable smooth knowledge transition and support takeovers.
5. Financial & Commercial Ownership
Own program P&L, revenue forecasting, margin management, and billing milestones.
Manage change requests, contract compliance, and risk to margin.
Support pre-sales, solutioning, estimations, and client proposals.
6. Risk, Compliance & Quality
Proactively identify and mitigate delivery, data, integration, and compliance risks.
Ensure audit-ready documentation and SOX-compliant delivery practices.
Drive continuous improvement using delivery metrics and root cause analysis.
Experience with in Dynamics AX / D365 delivery leadership.
Hands-on experience delivering AX 2009 / AX 2012 and Dynamics 365 F&O programs.
Strong understanding of ERP end-to-end business processes.
Proven experience managing large global ERP programs
Expertise in data migration, integrations, testing, cutover, and post-go-live support.
Qualifications we seek in you!
Minimum Qualifications
Bachelor's degree in IT, or related discipline.
Preferred Qualifications/ Skills
Microsoft Dynamics certifications (AX / D365 F&O).
PMP / PRINCE2 / SAFe / Agile certifications.
Experience in manufacturing, retail, CPG, logistics, or process industries.
Exposure to Azure, Power Platform, LCS, DevOps, and security/compliance frameworks.
Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required