Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Senior Principal Consultant -

IT WPS Desktop Engineering Lead

We are seeking a highly skilled and experienced

IT Service Desktop engineering Lead

to lead the design, development, and implementation of automation solutions across our organization. This role requires deep technical expertise, strategic thinking, and the ability to collaborate with cross-functional teams to drive efficiency and innovation.

Responsibilities

Device Lifecycle Management

Own end-to-end lifecycle management of

Windows and Macintosh laptops

.

Plan and execute

regular device refresh cycles

, including forecasting and coordination with procurement, imaging, configuration, and deployment teams.

Maintain

asset tracking and reporting

throughout the device lifecycle.

Oversee

system patching, security updates

, and

OS upgrades

to align with vendor-supported versions.

Monitor

OS end-of-life timelines

and ensure proactive readiness for upgrades.

Application Packaging & Catalog Management

Lead

end-to-end application packaging

for both Windows and macOS platforms.

Manage packaging services to support new business requests and application needs.

Oversee

application catalog management

, including onboarding, version control, and decommissioning obsolete packages.

Conduct

periodic audits

of application usage, license compliance, and package relevancy.

Partner with

security and compliance teams

for license, patch, and vulnerability management.

Analyze application usage data to drive rationalization initiatives.

Hardware Refresh Planning

Maintain and update

hardware refresh models

based on lifecycle guidelines.

Coordinate image deployment, device swaps, and decommissioning of retired hardware.

Communicate with end users to ensure smooth transitions during refresh activities.

Tool Administration & Governance

Administer and manage

desktop management tools

, including:

o

Microsoft Intune (Windows)

o

JAMF Pro (macOS)

o

PatchMyPC

or equivalent patch management tools

Ensure tools are

optimized, compliant, and aligned

with industry best practices.

Monitor tool performance, patch compliance, and deployment success rates.

Platform-Specific Responsibilities

macOS Environment

Troubleshoot macOS-related issues and provide end-user support.

Manage

Intune-enrolled macOS devices

and associated configuration policies.

Handle

license allocation, patch updates, and application deployments

via JAMF.

Create and maintain

configuration profiles

and perform

macOS compliance audits

.

Intune Environment

Troubleshoot Intune enrollment and policy-related issues.

Manage device compliance, configuration, and

Cloud PC environments

.

Oversee application lifecycle and license allocation.

Packaging Environment

Package

Win32 applications

and perform

User Acceptance Testing (UAT)

.

Handle custom packaging requests and manage deployments to production.

Maintain

PatchMyPC

for automated patch management.

VDI Environment

Administer and maintain

Virtual Desktop Infrastructure (VDI)

environments.

Manage automation scripts, privilege controls, and application deployment.

Support

Netskope

,

Entra ID

,

Privileged Single Sign-On (PSSO)

, and

endpoint security compliance

.

Provide

remote support

for end-user devices (laptops, printers, mobiles) and coordinate with onsite teams for hardware checks and triaging.

Deep knowledge of Windows OS, Active Directory, Group Policy, and Azure AD.

Proficiency in Microsoft Endpoint Manager (Intune), SCCM, and Autopilot.

Advanced PowerShell scripting and automation skills.

Experience designing large-scale Windows desktop environments.

Understanding of networking, cloud architecture, and security frameworks.

Qualifications we seek in you!

==================================

Minimum Qualifications

Relevant years

of progressive experience in

Desktop Engineering / EUC / Device Management

roles with at least

minimum years in Architectural roles

Strong technical expertise in

Microsoft Intune, JAMF Pro, PatchMyPC

, and

Windows/macOS administration

.

Proven experience managing

packaging, patching, and compliance

operations at scale.

Deep understanding of

VDI, Entra ID, SSO, and endpoint security frameworks

.

Excellent communication, stakeholder management, and cross-functional coordination skills.

ITIL Certified

with sound understanding of ITSM processes (Incident, Change, Problem, and Asset Management).

Strong analytical and problem-solving skills with a focus on operational excellence and automation.

Preferred Qualifications/ Skills

Exposure to Exchange

experience with automation scripting (PowerShell, Bash, or Python).

Exposure to ServiceNow

or other ITSM platforms

.

Prior experience in global or multi-region IT operations.

Strong focus on security compliance and audit readiness.

Microsoft Certified: Endpoint Administrator Associate

Microsoft Certified: Azure Solutions Architect Expert

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.



JobSenior Principal Consultant


Primary LocationIndia-Bangalore


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 15, 2026, 7:13:42 AM


Unposting DateOngoing


Master Skills ListConsulting


Job CategoryFull Time