Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

Inviting applications for the role of

Senior

Principal

Consultant

-

IT

Project

Management

Responsibilities

Support the Product owner by working as an Agile Project Manager aligned

to

the product team.

Main Activities to be performed by the Agile Project Manager are listed below:

Organize meetings with all involved stakeholders, ensure adherence to the meeting calendar is respected by stakeholders.

Take notes and extract deliverables, assign owners for deliverables as

directed

and follow up on their completion.

Keep

track

of the initiative in a project management manner, prepare reporting as

requested

.

The Agile Project Manager is NOT expected to deliver contract content.

Initiate, plan, control, and close small, medium, and large projects

utilizing

both Agile and Waterfall project management methodologies

Plan the project in detail, organize the project team and work with resource managers to

acquire

and schedule resources

Manage the progress of the project and communicate the project status to management and stakeholders on a regular basis

Manage conflicting priorities, multiple assignments, and drive/coordinate project meetings

Define and communicate Project standards/metrics to the entire project team

Identify

key risks and create & implement mitigation plans for the project

Communicates regularly with client for project deliverables

Motivate and lead project team including setting & reviewing goals/KPAs/ targets

Responsible to support team and customer in 24*7 environments.

Responsible for all production issues of all products used by Genpact

Responsible to share RCCA post closure of any production issue.

Should Involve in effort estimation for new change requests

Transition current/new

IT

applications

and

IT security

tools

into the business

Track metrics and publish status to various stakeholders (up to CXO levels)

Qualification we seek you!

Minimum Qualifications

Bachelor's degree or equivalent in Computer Science

Relevant years of experience in

IT

Project Management activities

(Infrastructure)

Preferred Qualifications/Skills

Relevant years of consulting experience within the IT industry

Sound years of project management experience implementing

IT Security tools and

applications

Good years of Functional & Development knowledge of ServiceNow ITSM Software modules

Working knowledge on performance analytics and dashboards creation

Should have knowledge for ITIL process

Ability to work in a fast-paced environment

Works well in a team environment

English

proficiency

Effective learning skills

Good verbal and written communications skill

Effective interaction with business/clients

Open for 24*7 shift timings support

Project/Program/Operation Management experience with

Ability to drive business improvements

Identify

risk in early part of the project and track it to closure

Present the project status reports to stakeholders

Good communication

, presentation, and stakeholder management skills

Good exposure to pre-sales activities like responding to RFPs, RFQs and building up proposals

Ability to define the scope of the project in collaboration with project team with technical solutions

Open for 24*7 shift support

Experience with Agile development

Experienced working with Scrum - Agile

methodology

& tools (JIRA)

PMP certified and/or certified SCRUM Master

Exposure to and conversant in ITIL

Experienced

in

Global

dep

loyment of

IT Security applications

/ tools

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit

www.genpact.com

Follow us on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training

.

JobSenior Principal Consultant

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 25, 2025, 6:04:00 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time