Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Principal Consultant, BMC Truesight / Helix Operations Management Role
We are looking for a skilled BMC TrueSight / Helix Operations Management Specialist to join our IT Operations team. In this role, you will be responsible for implementing, configuring, maintaining, and optimizing the BMC TrueSight or Helix platform to ensure end-to-end visibility, performance monitoring, and proactive issue resolution across the enterprise IT environment.
Responsibilities
Install, configure, and administer BMC TrueSight Operations Management and/or BMC Helix solutions*
Develop custom dashboards, policies, rules, and alerts to enhance proactive monitoring capabilities*
Integrate TrueSight / Helix with various ITSM tools (e.g., BMC Remedy, ServiceNow) and other monitoring systems*
Perform upgrades, patching, and health checks for BMC environments*
Analyze performance metrics, trends, and anomalies to improve system reliability and uptime*
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Qualifications we seek in you!
Minimum Qualifications / Skills
B.Tech/B.E/ MCA*
Excellent written and verbal communication skills*
Preferred Qualifications/ Skills
Collaborate with infrastructure, application, and DevOps teams for end-to-end monitoring coverage*
Manage event noise reduction, correlation, and root cause analysis*
Provide technical support, documentation, and training to relevant teams*
Ensure compliance with enterprise standards and best practices in monitoring*
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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