Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Principal Consultant- AP Capture Support

Seeking a talented, motivated individual who can excel in high growth environment. This is a high impact position that will play a significant role in the continued growth and development.

Responsibilities

Support application forms, reports, and layouts as per customer requirements. Design, implement, and maintain customers' intranets and secured applications. Attend, troubleshoot, and resolve assigned help desk calls, ensuring all activities are logged in JIRA / ServiceNow. Implement and follow operational standards and procedures to maintain system consistency. Maintain detailed documentation for hardware/software configurations, systems, and user manuals. Develop user training materials and contribute to building a comprehensive knowledge base for the support team. Provide L1 and L2 support, including incident analysis, troubleshooting, and timely resolution. Monitor Azure environments, applications, and services to ensure stability and performance. Support deployment activities and coordinate with L3/Implementation and Development teams during releases. Monitor and maintain CI/CD pipelines in Azure DevOps, reporting and addressing build or deployment failures. Assist in managing Azure Kubernetes Service (AKS) and Docker environments, including restarting pods or containers as required. Use Grafana and other monitoring tools to track system performance and raise alerts for issues or threshold breaches. Run SQL queries for data validation, analysis, and troubleshooting. Support Document Intelligence workflows to ensure seamless operation. Manage OAuth authentication and coordinate with security or admin teams for access-related issues. Escalate recurring or critical issues to L3 / Engineering teams with proper analysis and logs. Follow standard communication and documentation practices for all environments. Participate in root cause analysis (RCA) reviews and contribute to process improvements. Provide on-call or after-hours support during production incidents or critical releases. Be willing to work in shifts as per operational requirements.


Qualifications we seek in you!

Minimum Qualifications / Skills

BE/B Tech/ MCA/BCA Excellent written and verbal communication skills Shift Window: Rotational- Starts 9 am IST till 3.30 am IST


Preferred Qualifications/ Skills

Preference to have knowledge in .Net and knowledge of F&A Preference to have Data capture (OCR/ICR/OMR) experience Must have ability to multi-task and stay organized in a dynamic work environment Problem solving skills to assess design alternatives and perform tradeoffs to determine designs or functionality that best meet customer needs Flexible to rotational shifts- as the candidate may have to work with global teams across different time zones. Hands-on exposure to Azure Cloud Services, Azure DevOps, AKS, and Docker. Working knowledge of Grafana or other monitoring tools. Knowledge on SQL queries and data validation. Knowledge on MsOffice Tools Familiarity with Web Services, OAuth authentication, and incident/change management tools (ServiceNow / JIRA). Strong analytical, troubleshooting, and coordination skills. Good communication skills and ability to collaborate with cross-functional teams.
Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Principal Consultant


Primary LocationIndia-Noida


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 19, 2026, 12:31:03 PM


Unposting DateOngoing


Master Skills ListDigital


Job CategoryFull Time