Job Description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you\'ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach and that\'s why here your ideas elevate actions, and here you\'ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS\'s Platform Developmentteam designs, implements, tests and supports ZS\'s ZAIDYN Platform that help hundreds of companies and thousands of end users make critical decisions. Whether writing distributed optimization algorithms or advanced mapping and visualization interfaces, you will have an opportunity to solve challenging problems and make an immediate impact. ZS is looking for a Senior Platform Support Engineer to join our team in Pune . In this role you\'re a detective, a problem solver. As a technical support professional, your mission is to solve each case quickly and easily and create amazing experiences for every customer. You consult and partner with our customers and our internal ZS employees to diagnose and resolve their complex questions and issues. You listen, ask questions and make customers\' technical issues yesterday\'s news. You have strong analytical skills and the proven ability to research, analyze and determine the best course of action. You have excellent communications skills, including the ability to modify your style to obtain your customers\' trust and confidence. You have solid background knowledge regarding relevant operating systems and troubleshooting hardware and software issues. And you stand out from the pack if you have prior technical support experience in a customer care center environment. The Platform Support team at ZS is a casual, collaborative, and a smart group . You will: Assist our clients and client teams in questions about the functionality and configuration of our SaaS applications Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution Develop process and procedures to increase issues resolution by Tier 1 Help Desk staff Troubleshoot software related problems over the phone and remotely Escalate issues to Operations and Development teams with reproducible test cases that replicate the problem Identify the probable source of the problem, whether that is a software application component or a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and external Qualifications ZS welcomes candidates with degrees in computer science, electrical engineering, mathematics or a related discipline. Additionally, we seek individuals with the following qualifications: 3.5 - 6.5 years of experience developing / supporting Microsoft .NET web based applications and Windows servers Bachelor\'s Degree in CS, EE, or related discipline with high academic achievement Experience in troubleshooting various forms of software problems from the server to the client browser Ability to work methodically and analytically in a quantitative problem-solving environment Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone and email Eagerness to contribute in a team-oriented environment Working knowledge of Web applications. Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc. Working knowledge of Webservers like IIS, Weblogic etc. Experience working with XML, JSON, Python, PowerShell a plus Nice to have: Experience with AWS platform Nice to have: Experience with Log Analysis tool like Splunk Nice to have: Experience with APM tool like OneRelic, Dynatrace. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying At ZS, we\'re building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don\'t meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment. ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment. NO AGENCY CALLS, PLEASE. Find Out More At:

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