The Physiotherapy Operations Manager is responsible for overseeing and optimizing the end-to-end delivery of in-home physiotherapy services. This role ensures high-quality patient care, efficient therapist scheduling, geographical coverage planning, and regulatory compliance. The ideal candidate will have both clinical and operational experience, with a strong ability to lead decentralized teams.
Key Responsibilities:
Manage and oversee daily scheduling and route optimization for physiotherapists delivering home visits.
Ensure timely patient service while minimizing travel inefficiencies and therapist fatigue.
Compliance & Safety
Enforce adherence to healthcare regulations, documentation standards, and patient safety guidelines.
Ensure staff follow proper hygiene and infection control practices during home visits.
Manage risk assessments for patient homes when necessary.
Handle escalated patient issues and feedback related to home services.
Coordinate post-treatment follow-ups and ensure continuity of care.
Track therapist utilization, cancellations, and treatment success rates.
Monitor geographic demand and recommend service area expansion as needed.
Report regularly on KPIs and suggest operational improvements.
Qualifications:
Master's degree in Physiotherapy - Required
years of experience in physiotherapy operations, with at least 2 years in home healthcare.
Experience with EMRs, GPS/scheduling platforms, and CRM tools
Strong organizational, leadership, and communication skills
Key Performance Indicators (KPIs):
Therapist utilization rate (% of productive hours)
Patient satisfaction (NPS or CSAT)
Treatment completion & outcome tracking
Revenue per therapist per region
First-visit-to-start-time (speed of service delivery after onboarding)
Interested candidate can send me your resume to 8512030617
Or call me at 6366995228
Job Type: Full-time
Pay: ?35,000.00 - ?40,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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