Job Description

Company Description
Are you ready to trade your job for a journey
Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable
Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we've digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started!
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are seeking a Senior Service Centre Specialist. You will support the overall employee experience by handling operational people team tasks, including onboarding, employee relations, and data management, while also contributing to the development and implementation of People Team policies and procedures. You will act as a critical thinker to bridge between employees and the broader People function, ensuring smooth operations and a positive employee experience.
Key Responsibilities:

• Onboarding & Offboarding: Managing the process of bringing new employees on board and offboarding departing employees, ensuring a smooth transition.
• Employee Relations: Addressing employee inquiries, resolving issues, and fostering a positive work environment.
• Workplace Experience: Assisting in the physical workspace programs including lease management, workspace utilization, workspace events, workspace amenities & benefits, workspace maintenance & security.
• People Data Management: Maintaining accurate employee records, processing documentation, and generating reports related to personnel activities. Support internal and external audits by ensuring data is complete, well-documented, and audit-ready in compliance with regulatory and organizational requirements.
• Benefits Administration: Supporting the administration of employee benefits programs, including health insurance, retirement plans, and other perks.
• Learning & Growth: Supporting the learning management tool with timely learning assignments while partnering with various teams to integrate learnings into the system of record.
• Policy Implementation: Assisting in the development and implementation of People policies and procedures.
• Compliance: Ensuring compliance with relevant labor laws and regulations.
• People Systems & Tools Management: Utilizing and maintaining People Systems & Tools.
• Process Improvement: Identifying opportunities to streamline People processes and improve efficiency while continuously improving the candidate, employee, manager, leadership & people team experiences.
• Support for People Teams: Collaborating with other People teams on various projects and initiatives.

In essence, a Senior Service Centre Specialist is a key contributor to creating a positive and efficient workplace by ensuring smooth People operations and supporting employee well-being.
Qualifications
Here's What We're Looking For:

• Typically a Bachelor's degree, preferably in Human Resources, Business Management, or a related field.
• 6+ years of experience in Human Resources, with exposure to 3+ years of global experience.
• Working hours from 1pm to 10pm IST (inclusive of 1 hour lunch break).
• Strong organizational skills, attention to detail, and the ability to manage tasks efficiently in a fast-paced environment.
• Solid understanding of HR principles, policies, and practices, with a high level of confidentiality and professionalism.
• Excellent communication and interpersonal skills, with the emotional intelligence to support diverse teams and balance employee and business needs.
• Proactive, adaptable, and resourceful -- a self-starter who thrives in a collaborative environment and is comfortable wearing multiple hats

Additional Information
What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)

Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.