Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a Senior People Business Specialist, you will be responsible for providing consulting and technical support for our system end-users and HR Business partners. You will provide second-level support for the Employee Center and core support for Talent Development processes within our Learning Management System (LMS), Learning Experience Platform (LXP), performance, and development tools.
Primary Responsibilities:

• Provide troubleshooting support for employees in the Learning Experience Platform (LXP), Learning Management System (LMS), MyLearning, and performance management tools
• Provide technical support for managers and course owners to distribute training and produce reports in LMS
• Assist with cases escalated through IT (ServiceNow)
• Resolve Tier 2 support requests through case management tools and the HR HelpDesk (ServiceNow)
• Work with other members of the Talent Development Department, supporting our LMS, LXP, and other Talent Systems
• Consistently meet targets for Service Level Agreements (SLA) and Customer Satisfaction (CSAT) metrics
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility
To apply to an internal job, employees must meet the following criteria:

• Candidates at SG24 and SG25 can apply; grade movement will be as per IJP policy:

• SG24 would move to SG25
• SG25 would move to SG25
• ME 3 and above in last Common review cycle
• Not on Active CAP or Active disciplinary action
• Time in Role Guidelines

• Should have been in your current position for a minimum of 12 months, if you have not met the recommended minimum time in role, discuss your career interest with your manager and gain alignment prior to applying. And share the alignment email with respective recruiter while applying

Required qualifications:

• Graduate
• 1+ years of Human Resources, Learning Management, or Talent System Administration experience
• Solid customer service skills
• Proficiency with Microsoft Office, including Excel
• Solid written and verbal communication skills and the ability to interact effectively with all levels of staff
• Solid organizational skills and must be detail-oriented

Preferred Qualifications:

• Experience with Oracle Cloud
• Experience with ServiceNow
• Experience with MyLearning

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Skills Required