Zelle Biotech is seeking an experienced and visionary Senior Operations Manager to lead and optimize our end-to-end operations - encompassing Projects, Product Management, and Logistics. The ideal candidate will play a pivotal role in driving operational excellence, process innovation, and cross-functional alignment to scale our biotech business and strengthen our market presence.
Key Responsibilities:
o Design and execute tailored operational plans across product and service verticals.
o Translate strategic objectives into executable roadmaps and action plans.
o Lead planning, budgeting, forecasting, and resource allocation for operations.
o Foster a high-performance culture with strong values, accountability, and morale.
o Inspire, mentor, and develop cross-functional teams for optimum performance.
o Champion effective communication between leadership and frontline teams.
o Develop, implement, and continuously improve SOPs for product handling, service delivery, and logistics.
o Ensure operational policies align with organizational goals and regulatory requirements.
o Drive digitization and automation where relevant to improve operational efficiency.
o Ensure all operations adhere to industry standards, regulatory guidelines, and internal controls.
o Review audit outcomes and implement corrective action plans.
o Oversee documentation and compliance for quality assurance, certifications, and vendor management.
o Work closely with Sales, R&D, Procurement, and Customer Support to ensure seamless execution of client deliverables.
o Collaborate with senior leadership to shape mission, vision, and long-term strategic goals.
o Conduct operational and market analysis to improve service delivery, logistics, and procurement.
o Negotiate pricing, delivery, and contracts with key vendors to optimize cost and reliability.
o Approve replacements, waivers, and discounts (>36% for NEB and >40% for CST) in line with internal policy.
o Monitor customer feedback and align operations to enhance satisfaction and retention.
o Design and execute tailored operational plans across product and service verticals.
o Translate strategic objectives into executable roadmaps and action plans.
o Lead planning, budgeting, forecasting, and resource allocation for operations.
o Foster a high-performance culture with strong values, accountability, and morale.
o Inspire, mentor, and develop cross-functional teams for optimum performance.
o Champion effective communication between leadership and frontline teams.
o Develop, implement, and continuously improve SOPs for product handling, service delivery, and logistics.
o Ensure operational policies align with organizational goals and regulatory requirements.
o Drive digitization and automation where relevant to improve operational efficiency.
o Ensure all operations adhere to industry standards, regulatory guidelines, and internal controls.
o Review audit outcomes and implement corrective action plans.
o Oversee documentation and compliance for quality assurance, certifications, and vendor management.
o Work closely with Sales, R&D, Procurement, and Customer Support to ensure seamless execution of client deliverables.
o Collaborate with senior leadership to shape mission, vision, and long-term strategic goals.
o Conduct operational and market analysis to improve service delivery, logistics, and procurement.
o Negotiate pricing, delivery, and contracts with key vendors to optimize cost and reliability.
o Approve replacements, waivers, and discounts (>36% for NEB and >40% for CST) in line with internal policy.
o Monitor customer feedback and align operations to enhance satisfaction and retention.
Candidate Profile
o Proven experience in managing teams, vendor relationships, and large-scale operations.
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Deep understanding of biotech product life cycles, inventory systems, and supply chain processes.
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Strong analytical and decision-making skills with a result-oriented mindset.
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Excellent interpersonal, communication, and leadership skills.
Experience:
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Minimum 15 years of progressive experience in operational leadership roles, preferably within the biotech or life sciences industry.
Qualification:
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Master's degree in Biotechnology, Life Sciences, or related disciplines, along with MBA will be preferred
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