Job Description

Company Overview

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Toolsvilla is an Online Marketplace for Tools & Machinery that caters to the operational needs of Small Agri-Food & MRO businesses in India. With over 200,000 buyers and 1300 sellers nationwide, we offer a wide range of high-quality products across various categories.

We are seeking a highly motivated and results-driven E-commerce Field Sales Executive to join our dynamic team. The ideal candidate will be a persuasive communicator with a deep understanding of e-commerce trends, excellent negotiation skills, and a proven track record of achieving sales targets in a field-based environment.

Role Overview:

The Senior Operations Manager in a B2B ecommerce company leads all core business operations to ensure seamless order fulfillment, scalable logistics, outstanding partner/customer experiences, and continuous process improvement. This role serves as the operational backbone, managing cross-functional teams and driving execution of strategic initiatives in a fast-paced, tech-driven environment.

Key Responsibilities:

Oversee end-to-end ecommerce operations, including order processing, inventory management, fulfillment, and logistics, with a focus on operational scalability and efficiency. Lead and mentor cross-functional operations teams, set priorities, assign tasks, ensure accountability, and foster professional development. Develop and implement operational strategies that support business growth, process automation, and high service quality. Partner with technology, product, marketing, finance, and customer support teams to enable seamless business operations and performance marketing initiatives. Champion continuous improvement, identifying bottlenecks and innovating workflows to increase efficiency, cost-effectiveness, and customer satisfaction. Ensure data integrity by implementing reporting and analytics frameworks for operational KPIs, sales, inventory, and fulfillment trends. Manage third-party logistics (3PLs), vendors, and supply chain partners to maintain high standards for order accuracy, timeliness, and cost control. Support technical releases, process automation, and system integrations alongside engineering and product teams for ongoing platform and workflow upgrades. Ensure compliance with company procedures, regulatory requirements, and industry best practices in all aspects of operations.

Key Skills & Qualifications:

Bachelor's or Master's degree in Supply Chain, Business, Operations, or a related field. 7+ years' experience in ecommerce operations, with at least 3 years in a management capacity within B2B or marketplace environments. Proven leadership in building and scaling high-performing operations teams. Deep understanding of supply chain management, logistics, and ecommerce fulfillment. Proficiency in data analytics, forecasting, and familiarity with ERP, WMS, and ecommerce platforms. Strong project management, communication, and stakeholder management abilities. Track record of driving automation, process improvement, and technology adoption within operations. Ability to thrive in a matrixed, fast-paced, and rapidly evolving business environment. Experience working with 3PLs, vendors, and managing operational budgets.

Preferred:

Experience in B2B ecommerce or large-scale marketplace platforms.
Job Types: Full-time, Permanent

Pay: From ?800,000.00 per year

Benefits:

Health insurance Leave encashment Provident Fund
Ability to commute/relocate:

Durgapur, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Experience:

operations : 7 years (Required) leadership or managerial: 3 years (Required)
Location:

Durgapur, West Bengal (Required)
Work Location: In person