Senior Operations Manager

Year    Shiliguri, WB, IN, India

Job Description

: Senior Finance Operations - NBFC



Role Summary


The Senior Finance Operations professional will oversee collections, compliance, and MIS functions while coordinating closely with dealers and field teams to ensure smooth pre- and post-disbursement operations. The role requires strong analytical skills, process ownership, and cross-functional coordination.

Key Responsibilities1. Collections Oversight (Pre & Post Disbursement)



Monitor

pre-disbursement and post-disbursement collections

to ensure portfolio quality and timely recoveries. Track

EMI realization, overdue accounts, bounce cases, and delinquency trends

across branches and dealers. Review

bucket-wise ageing and roll-forward movement

, and initiate corrective actions. Escalate critical collection risks and deviations to management with data-backed insights.

2. Dealer Coordination & Compliance (Pre-Disbursement)



Coordinate with

dealers and channel partners

to ensure

timely submission of documents and compliance requirements

prior to disbursement. Verify adherence to

credit policy, KYC norms, and internal approval processes

. Act as the key point of contact to resolve

dealer-related operational and compliance issues

. Ensure zero disbursement delays due to documentation or process lapses.

3. Field Staff Oversight & Analysis (Pre & Post Disbursement)



Oversee and review

field staff performance

related to sourcing, verification, and collections. Analyze

pre-disbursement checks, post-disbursement follow-ups, and collection effectiveness

of field teams. Identify gaps in execution, training needs, and process improvements. Provide regular feedback and operational guidance to improve field-level efficiency.

4. MIS Creation, Review & Reporting



Design, prepare, and oversee

daily, weekly, and monthly MIS

covering collections, disbursements, compliance status, and portfolio health. Ensure

data accuracy, consistency, and timeliness

across all reports. Analyze trends in

NPAs, overdues, dealer performance, and field productivity

. Present actionable MIS insights to senior management for decision-making.

Key Skills & Competencies



Strong experience in

NBFC / lending operations / finance operations

. In-depth understanding of

loan lifecycle, dealer-led sourcing, compliance checks, and collections

. Advanced

Excel and MIS reporting skills

; exposure to LOS/LMS systems preferred. Ability to manage multiple stakeholders (dealers, field teams, internal departments). Strong analytical mindset with attention to detail and problem-solving skills.

Qualification & Experience



Bachelor's degree

3+ years

of relevant experience in NBFC or financial services (flexible based on profile).
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD5130318
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shiliguri, WB, IN, India
  • Education
    Not mentioned
  • Experience
    Year