Job Description

About ExcelR:

ExcelR is a leading edtech company founded by distinguished alumni of IIM and ISB, dedicated to transforming careers through world-class upskilling. Recognized twice with the Deloitte Fast 50 Award, ExcelR is one of India's fastest-growing tech companies. With an employee size of 450+, we have a strong PAN India and USA presence. With a thriving community of 300,000+ learners, ExcelR delivers impactful learning experiences across the globe. We proudly collaborate with premier institutes like IIT Madras, IIT Jammu, IIT Roorkee, and BITS Pilani, offering cutting-edge programs.

Designation: Senior Operations Manager - Pune (Classroom & Branch Operations)

Company:

ExcelR Edtech Pvt Ltd

Work Location:

Pune (multi-branch; on-site, frequent intra-city travel)

Experience:

15+ years (multi-site operations)

Languages:

English & Marathi - Mandatory

Employment Type:

Full-time, Permanent

Industry:

EdTech / Education & Training

Department:

Operations

Role Category:

Center/Branch Operations & Facilities

Role overview:

ExcelR is hiring a senior operations leader to own end-to-end

branch operations in Pune & Mumbai

--from classroom

batch planning & timetables

to

student service escalations

, facilities uptime, vendor management, audits, and team leadership. You'll ensure batches start on time, student experience is exceptional, and every centre runs like clockwork.

Key responsibilities

Lead day-to-day

operations across Pune & Mumbai branches

; ensure SLA adherence and smooth academic delivery. Drive

classroom batch planning/scheduling

: timetables, room allocation, trainer/faculty rostering, substitutions. Own

student/customer escalations

: queue, triage, resolve; implement service-recovery and prevention plans (TAT & RCA). Manage

facilities & infrastructure

: housekeeping, IT/AV, internet, power backup, security, hygiene & safety. Run

vendor management & procurement

: AMC/repairs, rate contracts, service audits, and payments coordination. Govern

SOPs & compliance

: statutory, fire & safety, health & sanitation, data/privacy norms; conduct periodic audits. Track

inventory & assets

(classroom equipment, laptops, routers, biometrics, signage, furniture). Coordinate closely with

Sales, Academics, Placements & Corporate Training

for capacity planning and special batches. Ensure accurate

CRM/LMS

updates (batches, attendance, trainer allocation) and handle ticketing workflows. Publish

daily/weekly MIS

(batch start on time %, occupancy, faculty utilization, NPS/CSAT, incident log, facility uptime). Drive

continuous improvement

using Lean/Six Sigma concepts; standardize best practices across centers. Manage

budgets & cost control

: optimize opex, negotiate vendors, prevent leakage & wastage. Build, coach, and performance-manage a

team of Center/Operations Managers & Executives

; plan rosters & training.

Business continuity

: contingency for trainer no-shows, infra outages, high-demand weekends/peak seasons.

Success metrics (KPIs)

On-time batch start ? 98%

;

faculty utilization

&

classroom occupancy

targets met.

NPS/CSAT

improvement and

escalation TAT < 24 hours

.

Facility uptime ? 99%

and

internal audit score ? 95%

.

Budget adherence

and productivity benchmarks for ops team.

Preferred candidate profile

15+ years

in multi-site

operations/center management

-- EdTech, training/coaching, test-prep, K12/higher-ed,

or

service-heavy retail/hospitality. Proven leadership of

large on-ground teams

and 3rd-party vendors; strong stakeholder management. Fluent in

English & Marathi

; excellent written & verbal communication and conflict resolution. Strong with

Excel/Google Sheets

,

CRM/LMS

(e.g., Salesforce/Zendesk/Freshdesk), and basic IT/AV troubleshooting. Hands-on, process-driven, and data-oriented; adept at SOPs, audits, and continuous improvement. Readiness to work

evenings/weekends

as per batch schedules; frequent intra-city center visits.

Education:

Any Graduate

Local Pune market/geo familiarity preferred;

EdTech industry experience preferred

.
Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Application Question(s):

How many years of experience do you have in the EdTech industry?
Experience:

Operations management: 10 years (Required)
Language:

Marathi (Required)
Work Location: In person