Job Description

Key Responsibilities:

1. Administration and General Operations:

Oversee day-to-day non-clinical activities including front desk, admissions, billing, medical records, and discharge processes. Coordinate interdepartmental activities to ensure seamless patient flow and operational efficiency. Ensure compliance with hospital policies, protocols, and regulatory requirements.

2. Facility Management:

Supervise housekeeping, maintenance, engineering, and security teams. Ensure the upkeep of hospital infrastructure, equipment, utilities (e.g., power, HVAC, water), and sanitation standards. Coordinate with biomedical engineering for maintenance of non-clinical equipment

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3. Support Services Management:

Manage services such as food and nutrition, transport, linen and laundry, and waste disposal. Ensure timely and hygienic delivery of patient meals and staff cafeteria operations. Oversee biomedical and hazardous waste management in compliance with environmental and safety standards.

4. Vendor and Contract Management:

Identify, onboard, and manage third-party service providers (e.g., security, housekeeping, outsourced diagnostic services). Negotiate and monitor service level agreements (SLAs). Evaluate vendor performance and ensure quality and cost-effectiveness.

5. Budgeting and Cost Control:

Prepare annual budgets for non-clinical departments. Monitor operational expenses and implement cost-saving measures without compromising service quality. Optimize resource utilization and inventory management.

6. Human Resource Oversight (Non-Clinical Staff):

Recruit, train, and supervise non-clinical staff such as receptionists, housekeeping personnel, and administrative officers. Ensure continuous training, staff engagement, and performance evaluations. Promote a patient-centric and professional work culture.

7. Quality Assurance and Compliance:

Work with quality teams to maintain NABH, JCI, or other accreditation standards in non-clinical areas. Monitor and audit safety, hygiene, and infection control practices in support departments. Implement corrective actions based on incident reports and audits.

8. Patient Experience Management:

Collaborate with clinical and service excellence teams to improve patient satisfaction. Handle grievances related to non-clinical services promptly and effectively. Support implementation of feedback mechanisms and service improvement plans.

9. Emergency and Risk Management:

Be part of the hospital's disaster preparedness and emergency response team. Ensure all non-clinical systems are operational during emergencies (fire, power failure, etc.). Conduct periodic safety drills in coordination with clinical and administrative leaders.

10. Strategic Planning and Innovation:

Contribute to strategic decision-making with insights from operations data. Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies. Adopt technology and automation to enhance service delivery and efficiency.

Reporting Structure:

Reports to: Hospital Director / CEO

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Education:

Bachelor's (Required)
Experience:

Hospital: 5 years (Required)
Work Location: In person