Job Description

Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.The Senior Operational Manager is a key position responsible for the delivery of daily operational excellence, process innovations and improvements over the team performance and productivity.The Senior Operational Manager defines, monitors, measures and reports against set standards. You must balance the needs and the expectations of users, partners and stakeholders.What will you be doing?

• Ownership of all processes, change management, and the quality procedures in the India Support Center.
• Build and manage work force management, training, and QA teams
• Preparation of work plans, optimization proposals and development procedures.
• Act as managerial escalation point for internal stakeholders and handle any issues that arise
• Daily supervision of the results and taking measures on time in order to mitigate crisis.
• Conduct Regular syncs with the regional Service Managers.
• Conduct regular meetings with team members.
• Responsible for resource allocation, vacation planning, and KPI bonus preparations.
• Reaching KPIs and setting yearly performance goals for the teams.
• Responsible for the QA forms review.
• Participation in interviewing and hiring process.
• Reviewing Employees performance, identifying training needs and defining training sessions.
• Responsible for the oversight of L&D and QA for the team

Country:
IndiaCity:
Bangalore

• 12-15 years of experience with at least 8 years' experience as an operational manager in a global company.
• Bachelors degree any stream.
• Good command of English language (written & verbal)
• Experience in project and people management
• Comprehensive understanding of support delivery process
• Expertise in Quality Assurance
• Excellent organizational, interpersonal and leadership skills
• Taking an analytical approach to problem solving.
• Highly motivated and Independent.
• Ability to multitask in a very fast-paced environment
• Global Stakeholder Experience: Should have experience in handling global stakeholders.
• Should have experience in international markets.
• Should be able to handle the VP, Senior Director, and Director levels.
• Service/Support Domain: Relevant experience in the service/support domain is required.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

SolarEdge