Job Description

Location: Delhi, India
Job ID: R0102974
Date Posted: 2025-08-14
Company Name: HITACHI INDIA PVT. LTD
Profession (Job Category): Other
Job Schedule: Full time
Remote: No
:
Job Title: Operations & Maintenance Lead
Designation: Senior
Company: Hitachi Rail GTS India
Location: Delhi, India
Salary: As per Industry
Company Overview:
Hitachi Rail is a leading partner to the world's best transportation companies, with a comprehensive portfolio of rail solutions and services for the urban, mainline and freight railway markets.
Job Roles & Responsibilities:
Operational Delivery:

• Manage 24/7 operations and maintenance to ensure stable and reliable service delivery.
• Handle daily operations, including deployments, incident resolution, and escalations.
• Plan and coordinate patching, hardware replacements, and system updates.
• Make sure tools, spare parts, and consumables are available to support ongoing operations and maintenance.
• Track and follow up on actions needed to stabilize systems and prevent recurring issues.
• Work with teams to improve how we work across both operations and maintenance.

Reporting & KPI Management:

• Set up robust reporting routines (daily, weekly, monthly) to monitor system availability, fault rates, Mean Time to Repair (MTTR), and Service Level Agreements (SLA) adherence.
• Analyze large datasets from ticketing equipment and field service logs to identify failure patterns and drive continuous improvement.
• Prepare executive-level reports and presentations for both internal stakeholders and customer (DMRC) meetings.
• Ensure transparency and traceability of all performance indicators.

Team Leadership

• Lead a large team of field engineers, shift managers, and support staff across multiple zones.
• Foster a high-performance culture with clear responsibilities, Standard Operations Procedures (SOP), and escalation protocols.

Stakeholder & Communication:

• Act as the primary interface towards our customer on Operations & Maintenance matters, including incident resolution, performance reviews, and audit compliance.
• Liaise with Engineering, Software, and Quality Assurance teams to close issues and ensure feedback loops
• Communicate technical issues clearly to non-technical stakeholders.

Risk & Issue Management:

• Proactively identify operational risks and implement mitigation plans.
• Own recurring technical issues or weekend support gaps, ensuring closure through structured Root Cause Analysis and action plans.
• Ensure progress and resolution of issues together with the internal Quality Organization

Optimization & Planning:

• Define and execute a proactive O&M plan to meet performance targets and contractual Key Performance Indicators (KPIs).
• Optimize ways of working across teams, identifying synergies and quick wins.
• Develop and maintain dashboards and tools to track preventive, corrective, and predictive maintenance activities.

Skills:

• Working knowledge of QR, NCMC, ABT, and fare collection technologies.
• Experience managing DLP and CAMC periods for transport or public infrastructure.
• Familiarity with Maintenance Management tools (Maximo, SAP PM, Jira, etc.).
• Fluent in English and Hindi; other Indian languages a plus.
• PMP or ITIL certification is a plus.
• Comfortable using legal and documentation tools; good IT skills appreciated.

Experience:

• 10+ years of experience in managing operations or maintenance, preferably in AFC, telecom, or metro/rail systems.
• Demonstrated ability to manage contractual KPIs, generate performance reports, and interpret large volumes of operational data.
• Strong leadership and communication skills; must be comfortable engaging with all levels in the local as well as global organization.

Education:

• Bachelor's degree in engineering (Electronics, Electrical, Computer Science or related field).

Hitachi Values:
Harmony (Wa)

• Stressing interdependence over personal interests, the concept of harmony is at the heart of Japanese culture, informing all interactions, whether social or business. For us, this translates into a belief that only by showing respect, are you able to earn respect. And that extends to everyone we work with, not only our customers, but our colleagues and suppliers too.

Sincerity (Makoto)

• We always strive to act with sincerity, and integrity. After all, our reputation depends to a great extent on how we are perceived to do business, which is without any degree of pretense, deceit, or hypocrisy.
• Sincerity for us means ensuring fairness in all our endeavors, while putting the needs of our employees and customers very much at the center of all we.

Pioneering Spirit (Kaitakusha Seishin)

• Driving innovation and seeking new challenges is what we're all about. It has been right from the start. And it's our ambition that sees us bring new technologies to life for the benefit of society and companies alike.
• Our pioneering spirit also means we are fearlessly flexible when it comes to adapting to the changing needs of our employees and customers.