Job Description

:
Senior Operations Leader - UKI Market (CXM & Media/Creative Practices)

Location: BLR/ Mumbai/Pune (Hybrid/Remote options available)

Reporting Line: Global Head of Operations

Role Type: Full-Time | Internal Mobility Opportunity
DCF - 50
Role Summary
We're looking for a seasoned and strategic operations leader from within our organization to take ownership of operations across the UKI market, spanning both CXM ( including D&T) and Media/Creative practices. This role is pivotal in deepening our engagement with UKI market strengthening relationships with UKI stakeholders, and driving operations excellence across a complex, multi-practice portfolio.
This is a high-impact opportunity for someone who thrives in global environments, understands our internal operating model, and is ready to elevate our UKI operations footprint.
Key ResponsibilitiesEnd-to-End Operations Leadership + Own operations across CXM, D&T and Media/Creative engagements in UKI
+ Drive operational excellence, client satisfaction, and continuous improvement
Stakeholder Partnership + Strengthen relationships with UKI market stakeholders and internal business leads
+ Act as the operations voice in strategic conversations, translating business needs into operations outcomes
UKI Engagement & Growth + Deepen collaboration with UKI teams to scale operations capabilities
+ Identify and activate growth opportunities within existing accounts
Global Team Collaboration + Partner with global operations teams, including EU-based captives and offshore hubs
+ Navigate matrixed structures to align operations goals across geographies
Governance & Risk Management + Implement operations governance frameworks and manage escalations proactively
+ Ensure compliance with internal standards, client contracts, and EU regulations (e.g., GDPR)


Required Experience & SkillsMinimum 20 years of operations leadership experience, preferably within CXM, or D&T and/or Media/Creative domains Proven success in leading global teams and working with EU captives and shared services Strong understanding of UKI market dynamics and stakeholder expectations Experience managing multi-practice engagements and navigating complex operations ecosystems Excellent communication, influence, and conflict resolution skills across cultures Familiarity with internal operations tools, governance models, and reporting frameworks

Preferred ProfileCurrently operating in a senior operations role and looking to expand market ownership Strong internal network and ability to mobilize cross-functional teams Passionate about client success, operations innovation, and scaling impact across regions

What's in It for YouStrategic visibility and ownership of a key growth market Opportunity to shape operations outcomes and influence global practices Career progression within a high-performing, globally connected team

Location:
Bengaluru
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent