We are a leading Australian solar energy company focused on delivering reliable and sustainable solar solutions. We are seeking an experienced Operations / Service Delivery Head to lead and optimize our remote operations.
Key Responsibilities:
Lead end-to-end remote operations covering design, procurement, compliance, and customer service processes.
Manage and mentor cross-functional teams to ensure timely and accurate project delivery.
Streamline workflows, establish SOPs, and drive process automation.
Oversee procurement and vendor coordination to ensure cost-effective and timely delivery.
Monitor KPIs, SLAs, and overall service quality to maintain excellent customer experience.
Collaborate with Australian stakeholders and handle escalations efficiently.
Requirements:
8-12 years of experience in operations or service delivery management, with 3+ years in the solar or renewable energy sector or with a BPO sector.
Strong background in remote based solar backend operations or BPO
Proven experience in team leadership and remote workforce management.
Proficient with any CRMs preferably HubSpot, software tools , MSoffice etc
Excellent communication in English , analytical, and problem-solving skills.
Comfortable working in Australian time zone.
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