Badminton Pros is a premier badminton coaching academy with
20+ centers across India
(Bangalore, Mumbai, Hyderabad, Kolkata). With a team of
30+ coaches
, we are committed to providing world-class coaching and training programs for players of all levels.
Role Overview:
We are seeking a highly motivated
Operations Executive
to oversee and optimize the daily operations of our centers. This role involves ensuring smooth execution of coaching programs, managing coaches and operations staff, handling customer relations, and driving business growth.
Key Responsibilities:1. Center Operations Management:
Oversee the daily operations of multiple badminton centers.
Ensure adherence to training schedules, facility maintenance, and overall service quality.
Implement Standard Operating Procedures (SOPs) for seamless operations.
2. Team Leadership & Coordination:
Manage and mentor
operations executives, business development executives, and customer relations executives
.
Collaborate with
coaches, vendors, and facility managers
to maintain high training standards.
Conduct regular audits and training sessions to enhance team performance.
3. Program Execution & Quality Assurance:
Monitor and evaluate coaching programs to ensure they meet the
Badminton Pros curriculum and quality benchmarks
.
Gather feedback from coaches and students to improve training methodologies.
Ensure proper implementation of training modules and athlete development plans.
4. Revenue & Business Growth:
Work closely with the
Business Development team
to achieve enrollment targets.
Identify opportunities to increase membership and coaching revenue.
Develop and implement customer retention strategies.
5. Customer Experience & Engagement:
Address operational challenges and resolve customer grievances efficiently.
Ensure a positive experience for students, parents, and members.
Organize and oversee events, tournaments, and promotional activities.
6. Reporting & Strategic Planning:
Provide regular reports on operational efficiency, revenue, and performance.
Develop strategies for
scaling operations, improving cost efficiency, and expanding services
.
Work directly with the
Head of Program & Operations
to align operations with company objectives.
Requirements:
Strong leadership, problem-solving, and communication skills.
Ability to multitask, work under pressure, and manage multiple centers.
Experience in
team management, customer relations, and business growth strategies
.
Passion for sports, especially badminton, is a plus.
Willingness to travel to different centers across cities.
Why Join Us
Be part of a rapidly growing sports organization.
Opportunity to shape the future of badminton training in India.
Work with a passionate and dynamic team in a
sports-centric
environment.
Competitive salary with performance-based incentives.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
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