Job Description

Role Description:

As a Senior Operations Specialist you will be the main point of contact for our internal stakeholders during the contracting, onboarding, monitoring and auditing stages of our commercial deals with some of the world's biggest global Payments Providers.



You will collaborate closely with internal crafts - mainly Commercial, Procurement, Compliance, Treasury, Accounting, Risk & Control, and Legal - to define complex, unique processes that meet both internal and local regulatory standards throughout the life of the deal. You'll be expected to be an expert in one or more of the Fintech Operations sub-crafts:

Contract processing: Prioritization, summarization, storage and access management of commercial contracts Due diligence: Prioritization and coordination of both internal KYV checks on Payments Providers and external KYC checks by those Providers on Booking.com P&L management: Ensuring timely payment and process adherence for invoice payments and incentive collection


You are expected to serve as a thought partner to internal teams and external providers, showing a positive, can-do attitude and role modelling the principles of taking ownership and succeeding together.

B.Responsible

Support: Prioritize and action operational tickets from our internal teams Projects: Innovate on existing processes by collaborating with internal teams to find unique solutions to local requirements Coordinate with the Legal, Commercial, Treasury, Accounting and Procurement departments to ensure smooth contractual, financial or compliance facilitation Apply critical thinking and independently drive improvements across the team Share knowledge and best practices across the team, acting as a mentor to junior peers Creating and documenting the processes to be followed by internal teams Maintaining high service levels according to set SLAs

Handling tickets and projects in one or more areas of expertise:

Contracting:

+ Ensure completeness of documentation relating to contracts in negotiation
+ Summarize and store contracts in line with established SLAs once executed
+ Manage access to the team's contract vault, including quarterly controls
+ Manage the contract prioritization process and oversee the storage and summarization process run by junior team members
Due Diligence:

+ Execute periodic KYV checks initiated by internal teams toward Payments Partners. Serve as the main internal POC for Payments Partners as they are completing these checks
+ Complete periodic KYC checks initiated by Payments Partners toward Booking. Coordinate internal teams and collaborate closely with them to ensure checks are completed in a timely manner
+ Innovate on the existing Due Diligence process run by the Operational Support team
P&L Management:

+ Ensure bespoke invoicing and collections processes run according to plan and on time
+ Collaborate across teams to advise on and help design new invoicing process that meet local regulatory requirements

B.Skilled

Strong operational mindset required; 5+ years relevant experience in Global Operations department preferred Commercially minded and results driven Eagerness to learn more and improve self and existing processes A proven track record of leading complex, cross-team processes Highly organized, able to work to deadlines and manage multiple competing requests Extremely clear communicator in English (oral and written); able to explain complex problems in a siple way to stakeholders Excellent attention to detail Thrives in a fast-paced and ambiguous environment * Experience in a Procurement, Billing OR Compliance operational team is a must; experience in Payments is a strong plus