Job Description

The Senior Operations Analyst ensures smooth, accurate, and efficient operations across PixFirst's European school-photography and print-production workflow. The role blends analytical strength with hands-on operational expertise--from school setup and sales session creation to order processing, printing, and customer issue resolution.

Key Responsibilities

Operational Analysis

Track daily/weekly KPIs across the full workflow: school setup, product/pack creation, sales sessions, order accuracy, printing timelines, production errors, ticket SLAs, and school performance. Build reports that support Ops leadership and CEO decision-making.

Process Improvement

Map end-to-end processes and identify inefficiencies (duplicate albums, catalog issues, delays, bottlenecks). Work with Ops and Dev teams to fix root causes and reduce manual efforts.

Quality & Compliance

Monitor error patterns (order mismatches, missing images, wrong deliveries, print-lab delays). Implement QA checks and ensure compliance with quality standards and SLAs.

Cross-Team Collaboration

Coordinate with Photographers, Dev, BI, Customer Support, and Print teams to standardize processes, test features, reduce recurring issues, and improve turnaround.

Requirements

4-7+ years in Operations/Analytics/Process Improvement, ideally in e-commerce or multi-step fulfilment. Strong understanding of operational workflows and SLAs. Highly accurate, data-driven, detail-oriented, and process-focused. Excellent communication, documentation, and stakeholder management. Fast learner with strong ownership and ability to work under peak-season pressure.

About PixFirst:

PixFirst.com is a French startup, founded in 2011 and headquartered in Paris, with the Technology and Operations team based in Bangalore, India. We have built a fully digitalised eco-system for school photography. PixFirst makes school photography creative, more revenue-generating, professional, and hassle-free.

Our Culture:

Customers First:

We focus on long-term client relationships and superior service

Quality, Ownership & Accountability:

We take complete ownership of our work and value performance excellence

Collaboration:

We work in small teams and encourage collaboration to achieve better results together

Growth Mindset:

We adapt quickly in a fast-growing environment and encourage learning, innovation, and new capabilities
Job Type: Full-time

Pay: ?40,000.00 - ?65,000.00 per month

Benefits:

Health insurance Paid sick time
Education:

Bachelor's (Required)
Experience:

Operation analyst: 3 years (Required)
Work Location: In person