Job Description

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

About Lowe's

Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.



Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The Online Producers/ Operations/ Design Team is responsible for ensuring consistent, repeatable design and execution of E-commerce creative assets and experiences supporting Online teams across Digital Commerce. The team partners extensively with cross functional Business, Product and Technology teams to ensure that owned digital assets are accurate, current and provide the best possible customer experience.

Job Summary:

The primary purpose of the Senior Online Producer is to ensure a good understanding of CMS, Content management, Project coordination, stakeholder management execution of ecommerce creative assets and experiences supporting all online channels. He/she will additionally execute high priority and/or confidential tasks, and train online producers. He/she will assist, and provide guidance to online producers on the team as well as develop & maintain operational best practices for the team.


They ensure complex Site operations executions are consistently executed according to defined processes, while continuously evaluating and improving these processes to drive efficiency and elimination of execution errors. He/she will draw on operations experience, managing workflow across the entire team, author business reviews/reports/dashboards of the team's processes, while managing priorities against customer and associate impact to deliver results, often under extreme deadlines.


This role is key to delivering the Site Operations requests from Digital Commerce, Marketing and other core partners across the Lowe's enterprise.

Core Responsibilities:

Assist with the project planning, development and execution of workflow with multiple business and technology stakeholders ensuring alignment with overall business strategy & objectives. Involved with new process improvements/creation, implementation & documentation. Maintains best practices for execution and trains producers team to execute efficiently. Responsible for issue resolution; point of contact for issue escalation and partners with additional support teams when issue resolution requires system deep-dive. Knowledge in dashboard/Jira & responsible for maintain a flawless reporting structure. Leads the efficiency, utilization and productivity of site operations teams. Partners with Product Management and Tech to ensure CMS libraries, toolkits and components are active, functional and optimized. Responsible for participating in releases (overnight) to support assigned product; represents business needs/user experience at critical decision points. Involved in the execution of pricing changes, marketing banners and updates, product and promotion configuration modifications, and special catalog and taxonomy changes on the various Lowe's online properties (i.e. lowes.com, iOS apps, Android Apps). Works closely with other Site Operations teams, UX, Creative and Digital Commerce to ensure all projects are executed accurately and on-time. Identifies business tool set enhancement recommendations and suggests operational process improvement solutions.

Years of Experience:

4-7 years online or retail experience, as well as project management or coordination experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications

:

Graduate in any degree

Primary Skills (must have)

Ecommerce, online/omnichannel retail experience Project Management or workflow management tools like Workfront or Jira Demonstrated delivery of business results Effective cross geography (US) and functional (Digital Commerce Org, Technology) Stakeholder management Ability to handle high-pressure situations and dynamic environment Time-management and organization skills Strong execution skills and able to drive operational excellence Ability to stretch across, especially for tier-1, Black Friday Holiday and other events Excellent verbal, written and technical communication skills enabling presentation of concepts and ideas Proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook) A positive attitude and extreme attention to detail

Secondary Skills (desired)

Site Content Management tool knowledge (Tesla, AEM or similar tools),
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.