Job Description

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Role Responsibilities

Strategy

• Exhibit qualities which demonstrate the group\xe2\x80\x99s strategy.
• To treat Customer\xe2\x80\x99s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.

Business

• To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.

Processes \xe2\x80\x93 Referral Management

• To ensure that all referrals are accurately checked, and responded correctly within the SLA and in compliance with statutory regulatory and internal operational instructions.
• To effectively monitor incoming and outgoing referrals and ensure queries are handled as per the Departmental Operating Instructions manual, customer\xe2\x80\x99s instructions and within the timeliness and accuracy standards specified.
• To monitor and ensure queries are handled with in the allocated approved limits at all times on a continual basis, and this is reviewed periodically.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

Referral Management

• In depth knowledge on various trade products
• In depth knowledge on various systems used in Trade
• Respond to client queries, provide suggestions on rectification and simplification of documents
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Contribute idea/ initiatives to stakeholders as to improve the presentation of documents/applications.
• Follow PPG, DOI, country practices and SCB internal policies
• Facilitate identification of risks in the process and mitigate them
• Drive pro-active management of risks and controls through control checks on hot spots.
• Establishing proactive key control indicators that provide early warning signals
• To work on improvement of productivity and standardize the process from time to time to meet the necessary regulation/procedures/guidelines prescribed by Company/Group from time to time.

People and Talent

• To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
• To ensure the motivation levels of the Staff is kept high always.
• To encourage Staff to participate in C3, CSR activities.

Risk Management

• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.

Governance

• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Trade Operations Team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates

Other Responsibilities

• To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques. Convert opportunities and derive/record tangible results.
• To encourage standardization opportunities.
• To actively participate in the C3 initiatives, lead by example to Staff.
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at work place.

Our Ideal Candidate

Qualifications

• Academic Qualification: B Com / M Com / MBA / BE with relevant experience of 2+ years
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• Trade Level II & III certification completion.
• AML & Sanctions Training, yearly certification

Role Specific Competencies

Leadership Competencies

• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results

Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Product Knowledge \xe2\x80\x93 Collection, LC, Guarantee & OAF
• Knowledge on SWIFT Gateway & Payments
• Understanding of Risk Involved in Trade Products

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Standard Chartered