Job Description

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology and people capability. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose Managing the Operations of Import Team.Key RequirementsKey Accountabilities Monitoring and Processing of Trade finance transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines. Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.Job Duties & responsibilities Monitoring and Processing of Processing of Import documents , lodgment, acceptance and liquidation of manage BAU as per internal and regulatory guidelines. Recon of IDPMS and MIS Knowledge on Nostro Reconciliation and rules pertaining to such Recon. Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed. Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly. The Job will also include internal and external customer meetings, hence should possess strong interpersonal, analytical and presentation skills. Understanding & highlighting the risks in the process, and work on process improvements Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process.Required Experience Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries. Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Trade transactions. Excellent Client / Customer management skills, business orientation. Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day-to-day basis, A positive and attitude to work in a team and provide proper assistance and support to the team as required, Capability to identify areas of risk and suggestions to mitigate.Education / Preferred Qualifications Graduate / Postgraduate Preferably CSDG certified.Core Competencies Strategizing and Problem-solving skills Thorough Knowledge on FEMA, managed trade finance operations with minimum experience of 8- 10 years. Preferred having Knowledge of Trade/and A1 payments. Knowledge of UCP 600, ISPB, URDGTechnical Competencies Good knowledge on Microsoft applications Overview of systems used in Trade operations. Functional Knowledge in handling SWIFTsWork Relationship Excellent communication skills* Presentation skills