Job Description

Job Purpose

• To resolve customer disputes pertaining to customer's credit report in a timely manner
• To ensure timely and accurate submission of CIC and any Regulatory reporting
• Maintain a consistent consumer credit culture in the Bank to ensure compliance with regulatory and internal standards

Key Accountabilities

• Resolution of customer disputes received from the Bureaus and/or internal channels. Prepare and make submission for bureau corrections, as applicable.
• Ensure accurate and timely submission of all Regulatory Reporting detailed below but not limited to:
• Reporting of performance of our borrower loans to the 4 Bureaus
• Reporting submissions pertaining to RBI, NHB
• Reporting of performance of our borrower loans to NeSL

• Ensure controls and processes are streamlined for all Regulatory and CIC reporting activities
• Engage proactively with key stakeholders from Business, Reporting teams, Credit Policy, Technology, Operations etc.
• Support UAT of all system led changes

Job Duties & responsibilities

• Resolution of customer disputes and related bureau corrections/reporting
• Preparation of bureau reporting files for submission to all 4 bureaus.
• Conduct controls, hygiene checks to ensure accurate reporting
• Conduct monthly Quality Control checks to ensure accurate and timely reporting
• Publish regular dashboards of dispute management items
• Perform regular and ad-hoc risk reporting to consumer credit management/ line of business stakeholders and MIS preparation.
• Identify opportunities/ gaps to improve data quality and existing reporting processes
• Provide UAT support for any data migration, automation or MIS platform enhancement to ensure successful implementation.

Experience
At least 3-4 years of experience in financial sector with exposure to bureau complaints & CIC Reporting.
Education / Preferred Qualifications

• Degree holder, preferably in banking/Finance
• Knowledgeof strong command in Microsoft Office (Word, Excel, Powerpoint & Access).
• Good understanding and knowledge of credit cycle management (acquisition, collection & portfolio management)in a consumer credit environment preferred.
• Knowledge of Python, SQL, other automation is an added advantage

Work Relationship

• Team-player with good inter-personal, communication & writing skills.
• Meticulous with analytical and problem-solving skills.
• Seek to understand stakeholder's point of view and find win-win solution.
• Motivated and self-driven.

Skills Required