Job Description

About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
You will be part of the Institutional KYC QC Team, a global hub supporting Australia, Singapore, Hong Kong, London, Frankfurt, Paris, the US, India, the Philippines, Vietnam, Laos, and PNG. Working closely with Compliance and Operations, you will help ensure the timely onboarding and review of Institutional & Markets clients.
As a KYC Quality Specialist, within the Institutional KYC QC Team, you will play a pivotal role in strengthening ANZ's financial crime controls by ensuring the quality, accuracy, and completeness of Customer Due Diligence (CDD) and Ongoing Customer Due Diligence (OCDD). You will collaborate with Compliance, Operations, and frontline teams to ensure KYC outcomes meet regulatory expectations and deliver a seamless customer experience.
In this role, you will be accountable for conducting deep-dive QA reviews, ensuring files meet global and local standards, identifying gaps, and supporting continuous improvement. You will act as an SME and advisor to stakeholders, helping uplift understanding of KYC requirements across the bank.
Role Type: Permanent
Role Location: Bangalore
Shift: 8:00 AM to 5:00 PM
What will your day look like?
In this role, you will support the Institutional KYC QC Team in ensuring accurate, compliant, and high-quality KYC outcomes across multiple jurisdictions. A typical day may include:
Conducting detailed QA reviews of New-to-Bank and Periodic Review KYC files across various risk levels and client types, ensuring compliance with ANZ policies and global/local regulatory requirements.
Validating customer data across onboarding and lifecycle management systems, ensuring information is accurate, complete, and correctly linked.
Engaging with Compliance, Onboarding, and frontline teams to clarify observations, resolve discrepancies, and ensure issues are addressed in a timely and customer-centric manner.
Identifying trends, control gaps, and recurring errors, and providing feedback and actionable insights to uplift overall quality and reduce rework.
Participating in calibration sessions, knowledge sharing, and on-the-job training to enhance capability within the QC team and broader KYC community.
Reviewing process documentation, including KOPs, workflows, and procedures, to ensure they remain current, compliant, and aligned with audit and risk expectations.
Supporting governance and assurance activities, including audit requests, BIA inputs, and internal reviews to maintain high control standards.
Collaborating with stakeholders across regions to support continuous improvement initiatives and contribute to a consistent, high-quality KYC experience for ANZ customers.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:

• 5+ years of AML/KYC experience in Institutional, Corporate, or FI banking environments, including strong QA review exposure.
• Strong knowledge of end-to-end CDD/OCDD processes across multiple jurisdictions and client types (Trusts, Charities, Corporates, FIs, Listed/Regulated entities, Government, etc.).
• Excellent analytical, stakeholder management, and communication skills, with the ability to operate independently in a fast-paced environment.
• Knowledge of global regulations (FATCA, CRS, Dodd-Frank, EMIR, MiFID, Volcker) and experience with KYC systems/workflows.
• Advanced Excel and data-quality skills.
• Professional certifications (ACAMS, ICA, FINRA) or postgraduate qualifications.
• Bachelor's Degree required
• Master's Degree / ACAMS / ICA preferred

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number
107023
Job Posting End Date
05/12/2025 , 11.59pm, (Melbourne Australia)

Skills Required