Job Description

Job ID: 21103


Location: Bangalore, IN


Area of interest: Operations


Job type: Regular Employee


Work style: Office Working


Opening date: 21 May 2025

Key Responsibilities

Strategy

Responsible for monitoring operational & customer service related activities of the CPC. Ensure adherence to reporting schedules & escalate matters to superiors for advice To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards Assist Managers in monitoring all transactions to ensure obligations/payments duly met.

Business

To monitor the day-to-day processing & customer service activities related to CPC with the primary purpose of meeting service standards. To resolve customer queries/complaints, service related issues Monitoring all transactions to ensure obligations/payments duly met. Maintain data and statistics on performance of the team related to business standards, customer information etc.

Processes

To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards To ensure strict compliance of internal procedures in line with the standards laid down as per DOI

People & Talent

Organization of work flow to achieve maximum productivity Regular monitoring of the performance of the team & improve efficiency. Develop, train, motivate and educate staff and enhance morale of staff

Risk Management

Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues. Comply with internal operating procedures & Key Control Standards To act in complete compliance with the Bank's data confidentiality policy at all times

Governance

To ensure compliance of all internal procedures, operational controls and regulatory requirements. Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules. Ensure compliance of all policies and procedures issued in relation to money laundering prevention. Ensure strict compliance of Group Sanctions Procedures Ensure strict implementation of Group Policies on KYC, Group Code of Conduct Ensure timely archival of documents and ensure maintenance of records as per the Group policy. Ensure no operating losses.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal
CB, CIB, BB, SME, FI, Treasury IT, Technology Other Trade CPCs CSG/CMS

External
Customers Personnel in RBI and other regulatory bodies (if required) Statutory/External auditors Counterparts in other banks Archival vendor Other Vendors GBS

Skills and Experience

MS Office/Excel Business-Market Knowledge Business - Product and Processes Regulatory Guidelines

Qualifications

Graduation/PG

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers