Job Description

Role Responsibilities

Processes

• Follow the respective Department Operating Instructions to process the client requests during the on-boarding processes in line with the stipulated guidelines.
• To ensure that all activities related to the unit are completed within the agreed timeliness and accuracy as specified in the SLA with Country or internally with any unit

Risk Management

• Analyse the instructions and if there are deficiencies identified while processing a transaction, ensure the same is actioned as per DOI and notify the line manager accordingly, as required.
• Apply country process notes to manage risks in the process.
• Ensure that errors identified are rectified and reported on the same day
• To report / escalate exceptions to the Manager
• Take responsibility / ownership and follow existing operational processes / controls and suggests if changes required with a view to mitigate Operational Risk
• Work in tandem with stakeholders to manage the Periodic Review overdue positions in order to sustain business momentum

Governance

• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Fair Outcomes for Clients; Effective Operation of Financial Crime Prevention; The Right Environment.
• Comply with Group Money Laundering Prevention Policy and procedures to the extent applicable and Reporting all suspicious transactions to the Line Manager
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

• To report accurate data in productivity management Tool and to report accurate data/MIS to the management
• Ensure Archival/Retrieval procedure for all documents is followed as applicable to the process
• To report system/applications issues on time
• Where applicable handle queries and complaints
• Train and Mentor people, who are newly inducted into the team

People and talent

• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Key Stakeholders

• Country.Operations unit
• Front office / Sales / CDD OPS / Quality Assurance units in country

Our Ideal Candidate

Qualifications

• For Grade B: Freshers or minimum 1 year of relevant work experience in the following areas:
• For Grade C: Graduate with 2 to 4 years of relevant work experience in the following areas:

Role Specific Competencies

• Banking: knowledge in terms of customers, products and transactions
• Banking operations experience along with Client Due Diligence specifically with a service oriented attitude.
• Good communication in English (articulation and writing), in order to liase with front-end to gather client information and supporting documentation required to complete the client CDD profile.
• Analytical skills: Able to analyze data, working knowledge of Internet and MS Office Suite.
• Review requests and evaluate information from different documents to determine a course of action and record precisely the details in the systems, excel templates (wherever applicable) that needs to be communicated to the next steps in the processes.
• Control of work flow processes, adhering to all associated procedures
• Maintain an environment in which compliance and risk control are a key performance criteria

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Standard Chartered