Job Description

RESPONSIBILITIES
Strategy
Awareness and Understanding on the Group Onboarding and lending Procedures.
Business
Awareness on the Retail and Business Banking Onboarding Operations
Processes

• Able to perform Client onboarding operations work which may or may not be straight forward and repetitive
• Has good understanding of processes and products
• Should possess good knowledge on Lending onboarding process and procedures
• Possesses and applies technical expertise to his/her area of work
• Keeps up to date knowledge of changes to Onboarding processes, products like Personal Loans, Credit Card, Overdrafts and Business banking loans.
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time with no errors
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations

Behavioural Capabilities
Precision Accuracy

• Able to drive quality work within self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.

Client Centric

• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work
• Able to provide differentiated customer service for various types/ grades of customers
• Treat all clients with respect and cultural awareness
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working

Communication

• Possesses ability to translate complex information into easy- to-understand language through mail/Calls
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner
• Ability to communicate clearly so as to be understood by the recipients.
• Ability to understand instructions and written documentation clearly and accurately

People and Talent

• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned

Risk Management

• Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes the fundamentals of operations risk
• Awareness on various policies like KYC, AML and Fraud

Governance
Awareness and understanding of the regulatory framework & lending Procedures
Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Retail CDD Operations to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Country Onboarding operations team, Lending Operations, FCSU, Branch Staff, RM
ROLE SPECIFIC TECHNICAL COMPETENCIES
Spot Opportunities Core
Solve Problems Core
Take the Lead Core
Build Resilience Core
Collaborate Core
Communicate Core
Deliver Sustainably Core
Achieve Results Core
QUALIFICATIONS: Graduation, Post Graduation
2 to 3 years of experience in banking domain and should possess the following skills:

• Client Onboarding, Lending products knowledge
• Able to communicate Lending related requirements/changes to stakeholders
• Reading and good Writing skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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