Role Responsibilities
Processes*
1. To handle account reconciliation activities covering;
Internal/ GL account (suspense and sundry) reconciliations,
Stock and Position reconciliations,
Credit Card, Debit card, Asset, ATM, retail branch banking reconciliations
PVB & Wealth operations.
2. Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.
3. Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
4. Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs. Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.
5. Actively look for opportunities to standardize processes and assist TLs and Managers in process mapping and automation / improvement efforts.
6. Ensure all regulatory reporting and exceptions are reported before deadline
Risk Management*
1. Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
2. Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams
3.Comply with all applicable rules / regulations and Company & Group Policies.
4. Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
5. Assist in carrying out BCP tests.
6. Assist in Department & Group related projects.
About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
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