Job Description

Roles and Responsibility Transactional Processing Ensure accurate posting of transactions in ebbs, e-branch and PSGL within self allotted authorities and for over limit after obtaining the necessary approvals with appropriate vouchers signed off. Ensure error free processing for all Loan transactions, S2O application, ESDS updations process assigned to your job role and avoid any operational loss. Ensure processing & adherence to internal/external policies while reviewing/verifying documents pertaining to Loans, Account Opening and Disbursal related processes. Adherence to the RBI/Regulatory guidelines in case of PIS, NR, FCY, FCRA, WM and CDD while transaction postings. Ensure proper updations of all registers/system updations on a daily basis as applicable. Record Archival as per laid down process/timelines. Customer Management Timely resolution of customer queries Accurate and timely customer reporting Being client-focused Understands customers\' requirements, able to apply them and guide others Control and Risk Mitigation Adhere to laid out processes and procedures while completing process actions Ensure to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits. Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager. Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy. Inculcate the practice of doing Right the First Time ( FTR) Identify errors and omissions resulting from routine process actions and proactively mitigates Ensure appropriate and adequate documentation is in place for process actions Work Management Priorities and schedule own work accordingly to meet workload peaks and troughs Communicate own work plan issues and escalates potential bottle-necks Help team leader for extended periods proactively Provide team leader with potential solutions to capacity constraints Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [Lending Operations, ITO Country Ops Retail-Lending] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.] Other Responsibilities Number, accuracy and speed of transactions processed within guidelines/ standards Meeting individual service targets Error rates, especially those leading to operational losses Throughput vs own capacity Ideas that lead to process improvements (cost, time, service improvement) Turnaround time on resolution Our Ideal Candidate Graduate from any stream Preferred experience in Operations section of the bank Role Specific Technical Competencies Leadership Competencies Spot Opportunities Solve Problems Take the Lead Build Resilience Collaborate Communicate Deliver Sustainably Achieve Results Technical Competencies Manage Conduct Manage Risk Manage People About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity,together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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