Job Description

Role Responsibilities

Strategy

• Living Groups values and ensure adherence to the Groups GCOC. Work on handling financial reconciliation of CPBB customers wherever Standard Chartered provides service.

Business

• Perform reconciliation as per the provisions of the Department Operating Instructions (DOI) and relevant policies and instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified.
• To maintain all required controls and procedures as detailed in DOI.
• Adhere to Operational Risks plus Legal and Compliance requirements as instructed by Associate Manager / Manager / Sr Manager / AVP etc.

Processes

• Uphold the values of the Group and Company at all times.
• Comply with all applicable rules / regulations and Company and Group Policies.
• Contribute to efficient functioning of the Unit.
• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Perform error free reconciliation as per procedures and DOI / Reconciliation Policy using reports from various necessary applications.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments including IT / IS.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLA / matrices / DOI.
• Assist TLs and Manager / Sr Manager for process mapping and automation / improvement efforts.
• Assist TLs and Managers in testing and take over activities for new processes; Senior Managers in efforts towards achieving the same.
• Ensure adherence to all SLAs and proper updation of all logs such as time updation, system downtime, and exceptions log.
• Undertake any activity as may be advised by TL, Line Manager, Senior Manager or Head, GRH in line with DOI.
• Act as a back-up for reconciliation of any site as advised by TL, Line Manager, Senior Manager or Head, GRH.
• Maintain Learning Development Plan (LDP) and ensure participation in training programmes organised within the department, by the concerned Training Team / OL.
• Readiness for Audits - External / Internal.
• Ensure no IDs and Passwords are shared.
• Update tracker used for MIS and other activities as advised.
• Escalation matrix to be adhered to.
• Assist in carrying out BCP tests.
• Adhere to 6'S.
• Any deviations / exceptions in process to be highlighted promptly to Senior Management.
• Help in giving inputs for updation of DOI.
• Help in Archival activities.
• Assist in Department and Group related projects.
• Fire Marshall. Awareness amongst staff. Participate in the evacuation exercise and keep the evacuation time within the benchmark time.
• To identify and report all exceptions on non compliance with standard controls.
• To identify and report all weaknesses inherent in the standard controls.
• Provide KCSA data on time.
• Delegation of authority as applicable will be issued separately as a addendum to the JD, depending on the Roles and responsibilities handled.
• Where threshold is Zero, the same has not been mentiond in the above delegation.

People and Talent

• Handle people issues and ensure standards on group as adhered to.

Risk Management

• Ensure zero tolerance on adherence to reconciliation standards and report Operations risk related to business wherever applicable.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Retail] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Basic Graduation with acquaintance on accounts.
• Knowledge on retail products like Cards ,ATM / CDM process, Loans, etc.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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