Job Description

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

TECHNICAL QUALIFICATIONS:

NetworkingExpert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLSComprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit managementExpert analytical skills and ability to collate and interpret data from various sourcesAbility to diagnose network alerts to assess and prioritize faults and respond or escalate accordinglyExperience working in a large ISP or cloud provider environmentExposure to commodity Ethernet hardware (Broadcom/Mellanox)Cisco and Juniper certifications are desiredGPU/RDMA


Experience in GPU/RDMA network environments is highly desiredExperience with High Performance ComputeExperience with InfiniBandDesignParticipate in Network lifecycle management through network build and/or upgrade projectsParticipate in network solution design review

SOFT SKILLS & OTHER DESIRED EXPERIENCE:

Highly motivated and self-starterBachelor's degree is preferred with at least 3-5 years of network-related experienceExcellent time management and organization skillsComfortable and able to deal with a wide range of issues in a fast-paced environmentExcellent organizational, verbal, and written communication skillsExperience with Incident Response plans and strategiesHave worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role

Automations/Scripting

The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasksPreference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and/or AnsibleYou will use automation to complete work and develop scripts for routine tasks

Project Management

Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members


Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

Leadership

:


Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilitiesTakes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC


Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams


Conduct interviews and participate in the hiring process for junior level engineersLead and/or represent the GNOC in vendor meetings, reviews or governance boardsResponsibilities

RESPONSIBILITIES:

NOC OperationsUsing existing procedures and tooling, develop and safely complete network changesMentor, onboard and train junior engineersParticipate in operational rotations providing break-fix supportIdentifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors


Provide on-call support services as needed, job duties are varied and complex, needing independent judgmentJoin major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/servicesFault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution

RESPONSIBILITIES:

NOC OperationsUsing existing procedures and tooling, develop and safely complete network changesMentor, onboard and train junior engineersParticipate in operational rotations providing break-fix supportIdentifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors


Provide on-call support services as needed, job duties are varied and complex, needing independent judgmentJoin major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/servicesFault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution