Job Description

In this role you will:

Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors. Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA. Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). Development of knowledge and skills in network and system administration, particularly with regard to OCI's own architecture and platforms. You will leverage automation to execute work and develop scripts for routine tasks. Executing network changes following the defined Oracle change management process. Maintain records of equipment failure and liaise with engineers and suppliers as necessary. Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team. Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met. Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.
Career Level - IC3

RESPONSIBILITIES:

NOC Operations


Using existing procedures and tooling, develop and safely complete network changes M entor, onboard and train junior engineers Participate in operational rotations providing break-fix support Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors Provide on-call support services as needed, job duties are varied and complex, needing independent judgment Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution Leadership:


Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams Conduct interviews and participate in the hiring process for junior level engineers Lead and/or represent the GNOC in vendor meetings, reviews or governance boards Automations/Scripting


The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks Preference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and/or Ansible You will use automation to complete work and develop scripts for routine tasks Project Management


Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

TECHNICAL QUALIFICATIONS:

Networking


Expert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS Expert knowledge in the following networking protocols: TCP/IP, VPN, DNS, DHCP, and SSL Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management Expert analytical skills and ability to collate and interpret data from various sources Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly Experience working in a large ISP or cloud provider environment Exposure to commodity Ethernet hardware (Broadcom/Mellanox) Cisco and Juniper certifications are desired
Design


Participate in Network lifecycle management through network build and/or upgrade projects Participate in network solution design review

SOFT SKILLS & OTHER DESIRED EXPERIENCE:

Highly motivated and self-starter Bachelor's degree is preferred with at least 6-10 years of network-related experience Strong oral and written communication skills Excellent time management and organization skills Comfortable and able to deal with a wide range of issues in a fast-paced environment Excellent organizational, verbal, and written communication skills Experience with Incident Response plans and strategies * Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role