Job Description

T2 Packet Core:-

Overall 5-10 years of relevant experience in PS Core/Telecom Domain Ready to work in 247 Work environment, manage NoC operations and incidents.
Perform second level troubleshooting using tools and utilities to resolve network related issues. Heath Check and Maintenance Operations on in scope network elements and infrastructure Severity 1 to 4 Incident triage, support, management, restoration, recommendations Root Cause Analysis Support, post incident or event Work with Major Incident Management team for Major Incident Resolution. Creation and maintenance of processes and procedures for T2 tasks Provide Support for network configurations, expansions, installations, and updates. Maintain and update all network documentation, process configurations. Interface with all internal and third-party support providers and vendors in the management and resolution of incidents. Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. Ensured efficient resolution of incidents through people, process and technology. Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.


Qualification and Technical skills:

Experience in ERICSSON vendor devices Responsible for operations,configuration and change management across Packet Core nodes (SGSN, MME, GGSN, SGW, PGW,ePDG, PCRF, AAA, DNS, CGF/EMM, etc.). Expertise in network interface trace analysis and troubleshooting across Gb, RANAP, S5/S8, S11, Gn, Gx, Gy, Rx, etc. Good experience in Packet Core Knowledgeable of telecommunications protocol and networks SS7, GPRS (Call Flows/Protocols), UMTS (Call Flows/Protocols) VoIP like GTP,Diameter, Fault identification/correction/ reporting skills on the subsystem and equipment Good working knowledge of Linux operating systems Review and prepare the relevant technical document i.e. RCA Manage software upgrade and backups. Analyse MOPs and preparation for Change Management activities
Resolving Incidents in provided SLA .
Available to handle customer technical queries all the time and ensure timely response.

T2 Packet Core:-

Overall 5-10 years of relevant experience in PS Core/Telecom Domain Ready to work in 247 Work environment, manage NoC operations and incidents.
Perform second level troubleshooting using tools and utilities to resolve network related issues. Heath Check and Maintenance Operations on in scope network elements and infrastructure Severity 1 to 4 Incident triage, support, management, restoration, recommendations Root Cause Analysis Support, post incident or event Work with Major Incident Management team for Major Incident Resolution. Creation and maintenance of processes and procedures for T2 tasks Provide Support for network configurations, expansions, installations, and updates. Maintain and update all network documentation, process configurations. Interface with all internal and third-party support providers and vendors in the management and resolution of incidents. Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. Ensured efficient resolution of incidents through people, process and technology. Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.


Qualification and Technical skills:

Experience in ERICSSON vendor devices Responsible for operations,configuration and change management across Packet Core nodes (SGSN, MME, GGSN, SGW, PGW,ePDG, PCRF, AAA, DNS, CGF/EMM, etc.). Expertise in network interface trace analysis and troubleshooting across Gb, RANAP, S5/S8, S11, Gn, Gx, Gy, Rx, etc. Good experience in Packet Core Knowledgeable of telecommunications protocol and networks SS7, GPRS (Call Flows/Protocols), UMTS (Call Flows/Protocols) VoIP like GTP,Diameter, Fault identification/correction/ reporting skills on the subsystem and equipment Good working knowledge of Linux operating systems Review and prepare the relevant technical document i.e. RCA Manage software upgrade and backups. Analyse MOPs and preparation for Change Management activities
Resolving Incidents in provided SLA .
Available to handle customer technical queries all the time and ensure timely response.

Qualifications

Bachelors Degree

Range of Year Experience-Min Year

6

Range of Year Experience-Max Year

8